Creates a passion for the credit union's vision, mission and values, and to guide your assigned division todisciplined execution of organizational objectives. Assumes responsibility for the design, maintenance,operation, security and continuous improvement of the credit union IT Infrastructure and Support functions.Provides vision, leadership and direction to a team of skilled technical resources who manage day-to-dayproduction support and various project activities. Manages all aspects of Local Area Network (LAN)/Wide AreaNetwork (WAN)/Telecommunications, email, server farms, data storage management, data backups, disasterrecovery preparedness and Help Desk Support. Develops and executes the overall strategy for the department,and acts as a key contributor to the vision and strategy of the overall Information Services (IS) Department.Establishes technical priorities to protect the safety and soundness of the credit union through the vigilantadherence and effective administration of all Board policies and all applicable rules, regulations, and laws.

Creates a passion for the credit union's vision, mission and values, and to guide your assigned division todisciplined execution of organizational objectives. Assumes responsibility for the design, maintenance,operation, security and continuous improvement of the credit union IT Infrastructure and Support functions. Provides vision, leadership and direction to a team of skilled technical resources who manage day-to-day production support and various project activities. Manages all aspects of Local Area Network (LAN)/Wide Area Network (WAN)/Telecommunications, email, server environments, data storage management, data backups, disaster recovery preparedness, and Help Desk Support. Assists in developing, and the execution of, the overall strategy for the department. Acts as a key contributor to the vision and strategy of the overall Information Services (IS) Department. Establishes technical priorities to protect the safety and soundness of the credit union through the vigilant adherence and effective administration of all Board policies and all applicable rules, regulations, and laws.Provides strategic oversight to our IT Support, System Infrastructure, and Network Teams.

Role:Supports and promotes a passion for the credit union's Vision, Mission, and Guiding Values. Responsible for the design, maintenance, operation, front-line security administration, and support for the entire Rogue Credit Union (RCU) Enterprise Information Technology (IT) Server Infrastructure. Provides leadership and direction to a team of skilled technical resources who manage not only day-to-day production support but various project activities as well. Sets priorities for the team, ensuring that service requests are responded to in a timely and professional manner. The position is responsible for guiding the strategy and instrumental in contributing to the overall IT system architectural plans. Establishes technical priorities and has departmental responsibility for standards, procedures, and policy compliance. Makes sound, measured, and methodical decisions in conjunction with the Loyalty Filter.Systems include RCU's VMWare environment, Pure storage management, backup/recovery/DR architecture, MS domain (ADUC/GP/DNS/DHCP), Azure cloud computing. M365 (Mailfow, Outlook, Teams, Entra, Intune, etc) and database (Oracle RAC and SQL Enterprise AGs).

Role: At the direction of the Vice President of IT Support and Infrastructure, performs all management functions as assigned for the Information Services department. Develops, trains, and motivates a highly qualified staff sufficient to meet the daily operational needs.Establishes and maintains objective accountability measurements and evaluates performance. Creates and maintains a coaching culture to consistently strive toward the highest level of employee achievement and performance in building Member Loyalty. Manages escalation procedures and ensures service levels are maintained to increase member loyalty, expand member relationships, and increase efficiencies.Managed a team responsible for both Helpdesk and Desktop Admin functions. Responsibilities included:Helpdesk OperationsAD - User and Computer Management for Users, PCs and LaptopsGP - Create and maintained GPOs for users, PCs and LaptopsDesktop/Laptop Provisioning, configuration, security and troubleshootingSoftware Distribution - Create, schedule and deploy software to 750+ endpointsO365 - Outlook, Teams, Onedrive, ManagementMDM - Management of corporate iPadsConference Room Technology - Solutions Analysis, Implementation and Support(See Attachment)

Role: At the direction of the Vice President of IT Support and Infrastructure, performs all management functions as assigned for the Information Services department. Develops, trains, and motivates a highly qualified staff sufficient to meet the daily operational needs.Establishes and maintains objective accountability measurements and evaluates performance. Creates and maintains a coaching culture to consistently strive toward the highest level of employee achievement and performance in building Member Loyalty. Manages escalation procedures and ensures service levels are maintained to increase member loyalty, expand member relationships, and increase efficiencies

Role:Provide Exceptional Service to employees. Maintain computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and software. Troubleshoot problem areas in a timely and accurate fashion, and provide end user training where required. Coordinate with end users and technical staff to implement and maintain systems that utilize industry best practices to meet business objectives, while maintaining the security and integrity of the data, system and network.Key Functions:Manage Ivanti Enterprise software responsible for Provisioning, Software Deployments, Anti Virus, Endpoint Security, Application Control and Remote Control.Manage Patch deployment and reporting of Windows, Adobe, Google, Firefox, and Java updates to over 600 PCs and Laptops.Provide a means of Escalated Support to junior members of the IT Support Team.Work closely with sister departments on the implementation, maintenance and support of various IT Software and Solutions. Perform duties a member of Rogue Credit Union's INFOSEC Team.

Role:Provide exceptional service front-line support to the user community dealing with general InformationTechnology (IT) support issues. Maintain computer systems, desktops, and peripherals. This includesinstalling, diagnosing, repairing, maintaining, and upgrading hardware and software. Troubleshootproblem areas in a timely and accurate fashion, and provide end user training where required.Coordinate with end users and technical staff to implement and maintain systems that utilize industrybest practices to meet business objectives, while maintaining the security and integrity of the data,system and network.Essential Functions & Responsibilities:40% Respond to Help Desk service requests in a timely manner. Evaluate, prioritize, respond, resolve, document, and track end-user incidents. Maintain timely and accurate helpdesk records using the ticket management system.35% Install, configure, test, maintain, monitor, and troubleshoot end user desktop/laptop software/hardware, networked peripheral devices. Work with IT Management to ensure software licenses are maintained. Troubleshoot local-areanetworks (LAN) and wide-area networks (WAN) connectivity issues. Provide connectivity to wireless or wired infrastructure for desktops, laptops, printers and all computer related equipment. Support user remote access.10% Work frequently/daily with other IT departments regularly for work direction and updates, collaboration and debriefing.10% Proactively performs other related duties as required.5% Provide basic training to end users for proper use of computer equipment and software including Microsoft products.

Role:To keep the network computing systems operating efficiently and assure that computing standards are implemented and enforced; extend I.S. support services to staff and clients.Essential Functions & Responsibilities: 50% - Installs, supports, and manages the hardware/software/network components for a production environment; responds to and develops solutions for component failures and complex technical problems in all of these areas to deliver a sound and stable computing infrastructure. 25% - Completes daily tasks and assignments including but not limited to: documenting work/procedures, maintaining internal member knowledge base, application training/documentation, keeping the department organized/neat, ordering/purchasing product, reviewing/remediating logs, processing employee add/change/delete requests, performing license maintenance, reviewing/updating I.S. documentation, auditing Active Directory rights, creating/uploading information, assigning service tickets, updating/testing/maintaining minor applications and evaluating/testing major application pre deployment desktops. 15% - Consults with computer operations management, supervisory staff, and various I.S. personnel to assure the I.S. standards for control, security, and recoverability are understood and followed; coordinates with other I.S. Technical Support staff to assure that appropriate I.S. computing standards are implemented and maintained; manages software upgrades to assure compliance with standards and control procedures. 5% - Collaborates with I.S. Network Systems staff to support the following computing components: (a) PC/LAN servers and workstations, (b) WAN communications links, (c) hot-site hardware/software, and (d) office automation software; assists I.S. Programming Staff in on-site research of production problems and training of supervisory staff on new procedures/software. 5% - Proactively performs other duties as needed or assigned

E-6 / SSG - Instructor at 249th Regional Training Institute Hold Federal SECRET Security Clearance2010-2011 Deployed to Iraq in support of Operation New Dawn-Instructors supervise execution of orders and instruction. Instruct and evaluate transitioning soldiers on Infantry and Leadership tasks and skills. Must be able to communicate and make significant decisions effectively.-Infantry Squad Leaders must plan and execute combat missions of various size and complexity. Responsible for the health and well-being of two direct and eight indirect reports. Manage and maintain critical mission equipment.