Anthony Lopez Email & Phone Number

Portland, Or, Us

Palo Alto, California, United States

Leading comprehensive property transition from independent to Hilton brand portfolioManaging implementation of new PMS and operational systems while maintaining high guest satisfactionCoordinating with corporate IT teams to ensure successful integration of brand-standard technologiesDeveloping and documenting new standard operating procedures aligned with Hilton brand requirementsTraining staff on new systems and procedures while maintaining daily operations

Menlo Park, California, United States

Managed large-scale device deployment across multiple facilitiesCreated comprehensive documentation system for asset tracking and maintenance proceduresCoordinated with vendors and stakeholders to ensure timely project completionDeveloped and implemented preventive maintenance protocolsProvided technical support and training to staff and faculty

Sunnyvale, California, United States

Property Opening & Systems Implementation:Spearheaded simultaneous opening of two distinct hotel propertiesImplemented successful revenue management strategiesEstablished cross-property standard operating procedures and quality control measuresCoordinated installation and staff training for new property management systemsOperations & Team Leadership:Supervised staff members across two properties, fostering strong team retentionDeveloped and conducted comprehensive training programs for all departmentsCreated and implemented effective inventory control systemsManaged vendor relationships and contractor coordination during opening phaseRevenue & Guest Experience:Maintained consistently high guest satisfaction scores during opening phaseImplemented revenue optimization strategies across both propertiesEstablished financial control procedures and reporting systemsManaged crisis response protocols and guest recovery proceduresTECHNICAL PROFICIENCIESProperty Management Systems: Opera, LightspeedRevenue Management SystemsMicrosoft Office SuiteProject Management ToolsIT Infrastructure & Support

San Jose, California, United States

● Facilitated transition of hotel during brand change and kept operations consistent through implementation.● Served as shift supervisor and managed other departments as needed most based on shift needs.

San Jose, California, United States

● Lead efficient and smooth operations for producing excellent feedback and guest satisfaction.● Assisted in operating all departments including front desk, maintenance, housekeeping, and sales. ● Maintained and ensured account balance, reviewed hotel daily transactions, and reconciled hotel earnings.● Provided creative solutions to alleviate guest complaints and ensure positive guest satisfaction during stay.● Developed a strong rapport with staff to train and mentor in leadership and professional growth.● Initiated and implemented improvements to hotel policies to minimize property liability and prevent chargebacks.

San Jose, California, United States

● Ensured safety and well-being of guests and co-workers by maintaining knowledge of emergency procedures.● Experienced in hotel room categories, room rates, property information and local area to perform daily duties.