• Manage day-to-day operations of the cafe.• Hire and onboard new baristas and line cooks.• Train employees on drinks preparation and proper use of coffee equipment, as well as sandwich preparation and food safety management.• Coordinate with vendors and order supplies, as needed on a specialized just-in-time inventory system.• Maintain updated records of daily, weekly and monthly revenues and expenses.• Add new menu items based on seasonality and customers’ preferences.• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service.• Ensure all cafe areas are clean and tidy• Nurture friendly relationships with customers to increase loyalty and boost reputation.

• Align the company around the brand’s direction.• Develop and communicate our vision and mission.• Measure and report performance of all marketing campaigns using ROI and KPIs.• Oversee new and ongoing marketing and advertising activities.• Monitor product distribution and consumer reactions.• Devise innovative growth strategies.

• Works collaboratively with the Procurement Strategy group, operations, retail banners and treasury groups to ensure procurement and payment policy processes are profitable and effective.• Responsible for establishing and maintaining partnerships with directors, managers, buyers, the accounts payable group and the various management levels of suppliers and banner groups.• In charge of conducting functional analyses and recommending, among other things, effective payment solutions and solutions to solve complex disputed debts related to special agreements between manufacturers and McKesson Canada.• Examines and analyzes data and digital files to ensure the integrity of the information.• Oversees all accounts payable processes; make and implement recommendations to streamline these processes, improve efficiency and accelerate revenue generation.• Develops, maintains and communicates functional reports and dashboards for suppliers, the team and the various business units; determine performance indicators to assess performance; and proactively identify potential losses.• Prepares reports and presentations for management on an ad hoc basis.• Ensures compliance with company policy (SOX).• Manages and maintains several large databases to generate automated Accounts Payable processes through Microsoft Access and Power BI.• Acts as a primary consultant for the Accounts Payable department in terms of case reporting and data integrity on the Salesforce.com platform.

• Acts as the main contact between wholesalers and other outside business partners to ensure the agency and its individual employees are up to date with the tools provided by the travel industry.• Obtained travel consultant certification from O.P.C. (Office of Consumer Protection) in order to use strong organizational skills in group travel.• Worked in a professional office and was given the opportunity to strengthen skills such as problem-solving, ability to work under pressure, work environment organization, and adaptability.• Developing print and digital creative advertisements in partnership with wholesalers to build strong network of travel business associates.• Research of travel destinations and packages worldwide.• Comprehensive use of marketing and analytical tools inclusing SEO management, JavaScript, HTML, Google Adwords & Analytics and various web-hosting services.

• Handle outbound calls to late stage accounts with diversified financial portfolios in need of balancing.• Apply strong communication skills to best understand the position of each account holder to reach mutual agreement as for payment commitments.• Maintain an exceptionally high standard for customer care and collection techniques.• Updated client accounts and portfolios along specific corporate guidelines to best serve my colleagues and the database for future correspondence.