Anthony Moyse Email & Phone Number

Sydney, New South Wales, Australia

North Sydney, New South Wales, Australia

Talavera Rd, Macquarie Park

Initial 6 month contract through Ambition Recruit.

State Headquarters, Balmain

• Initial 2 month contract, through Consortio/TRS.Provide Level 1/2 & Desktop Support to NSW Ambulance Duties:
• Provide hardware, software, telephony and peripheral products support to end users to facilitate the efficient and productive use of equipment and systems.
• Configuration/Reimaging of Laptops & desktops, both new & existing, for use by NSW Ambulance, including updating adding software.
• Provide Users access through Active Directory to Network systems and NSW Ambulance Intranet, SharePoint and HR Applications.
• Use the computerised call tracking system to monitor and act on service calls referred by the Service Desk to provide documented solutions to hardware and software support calls. (INFRA/VMware ServiceManager)
• Provide software support including the installation of commercial software packages and systems developed in-house.

55 Pyrmont Bridge Road, Pyrmont NSW 2009

• The EDO team need to be in front of any technology issues to support continuous availability and effectiveness to external parties, also support technology releases & support maintain existing technology.The EDO team.
• Setting-up of machines to start event day, including mappings.
• Provisioning of live support to external partners.
• Monitoring of technology used to place transactions by internal & external partners.
• Deploying, executing, supporting & monitoring new & existing technology delivered to external partners.
• Ensuring that all Data Processors technology is functioning with all appropriate data inputs, storage mechanisms & outputs operating in line with developer expectations.

Justice Precinct Offices, 160 Marsden St, Parramatta NSW 2150

• Responsible for monitoring, logging, responding and resolution of Service Requests & Incidents, creating User accounts for Internal Clients of the Justice Department including Judges, Magistrates & Associates. Working.
• 1st level technical support & 1st call resolution were possible.
• End to End case management of incidents and service requests. (Lotus Notes/INFRA)
• All calls/emails are answered & incidents raised within a timely manner.
• Escalate irresolvable issues to support groups & provide accurate assessment, prioritisation & escalation of incidents. Ensure customer is kept updated of progress/resolution.
• Liaise with support groups to ensure updates & resolution of issues.

Optus Campus Sydney, 1 Lyonpark Road, Macquarie Park

The Service Desk Analyst is responsible for the response, logging and monitoring, and where possible, resolution of service desk calls/emails/requests.Work with Manager, Team Leaders, Incident Co-ordinators and Service Desk Analysts to deliver exceptional service to customers.· End to End case management;· Ensure that all calls/emails are answered and.

Sydney, Australia

Deliver all processing / output targets as per Service Level Agreements for over 2000 backups per day, Server Monitoring, Daily Payment processing, System Maintenance/Upgrades for clients including VHA, CBA, BoQ, SA Govt, Caltex, Franklins, CapGemini, AHS. Range of duties including:Supporting, maintaining and enhancing backup systems; liaising with support.

North Ryde, Strathfield & Artarmon.

Running both Vodafone Wholesale & Retail Billing platforms, including nightly batch processing, print media, tape management, backup management and problem management. Some of my duties included:Supporting, maintaining and enhancing backup systems; liaising with support teams to improve Service deliveryProblem analysis to identify hardware / software.

North Ryde & Strathfield, NSW, Australia

2IC to a Team of Customer Service Representatives. Also was in charge of team for 5 months while Team Leader was away. My daily duties included:Ensure the smooth running of team of Customer Service Reps during various shifts, including nights. This involved setting breaks, ensuring all areas were covered by adequate staff, handling abusive or distressed.

North Ryde, NSW, Australia

Customer Service Representative at Vodafone's Inbound Call Centre. Helping customers with mobile phone issues in regards to the Vodafone Network. This included:Helping customers navigate through the complex menus on some mobile devices.Instructing customers on how to set up and active services such as voicemail, call-waiting & messaging services.Paging.

Higher School Certificate

Higher School Certificate 1986