Anthony Murtagh-Ivers Email & Phone Number

Dublin, County Dublin, Ireland

County Dublin, Ireland

County Dublin, Ireland

My role involved working within an energetic and growing Telesales team of Supervisors, Team Leaders and Head of Inside Sales on behalf of award-winning telecoms company TELUS, one of Canada’s largest telecommunications companies. I daily demonstrate having resilience within a fast-paced, highly target driven work environment; simultaneously showing I.

County Dublin, Ireland

I was employed as a Service Desk Technician working on the GNP & NGNP Team (Geographic & Non Geographic Number Portability) at Open Eir in CityWest.My role and responsibilities included:Mentoring and overseeing a team of four.Scheduling port requests via both a designated mailbox and Internal system.Executing GNP, NGNP, and PGC Ports.Processing LNG, PWG.

Openeir, Bianconi Avenue, Citywest Business Park, Dublin 24

I was employed as a Service Desk Technician working on the GNP & NGNP Team (Geographic & Non Geographic Number Portability) at Open Eir in CityWest.My role and responsibilities included:Mentoring and overseeing a team of four.Scheduling port requests via both a designated mailbox and Internal system.Executing GNP, NGNP, and PGC Ports.Processing LNG, PWG.

East Point Business Park, Clontarf, Dublin 3

Various roles over the course of my tenure with Conduit included:Emergency Call Answering Service Lead Operator 2011 – 2014Leading and managing a team of 20 operators who are answering 999/112 calls from the general public and connecting these calls to the relevant Emergency Services.Managing service levels by engaging with ECAS Navan and Ballyshannon and.

East Point Business Park, Dublin 3

TalkTalk Outbound Business Sales / Residential Customer Care: 2008 – 2009Sold phone and broadband products exclusively to business customers.Achieved rapport with existing residential and business customer base.Reduced customer grievances with service they were receiving.Educated customer base on new products and tariffs versus those of competitors.

Eircom, East Point Business Park, Clontarf, Dublin 3

My role here was as a Broadband and Dial-Up Customer Service Executive for eircom.This included answering customer queries by phone and e-mail, advising on troubleshooting, assigning technicians to fix faults and replacing hardware.