Systems engineer for a hybrid highly available environment (on-prem and cloudsolutions), leading functions for internal projects, incident resolution, improvementproposals, technical documentation and deployment automation.• Manage highly available hybrid cloud environments on AWS, Azure cloud and VMware stacks. • Deploy Immutable IAC utilizing Packer, Terraform and Ansible.• Build and Maintain Gitlab for version control and Jenkins for CI/CD. • Monthly patching across all environments. • Automate provisioning and configuration of Linux and Windows based VMs and services.• Implement/document standard operating procedures and best practices. • Change, Issue and Risk management on the review board.• Well versed in Confluence, Jira, Office365 and Slack. • Out of the box thinking to solve complex problems.• Provision and configure Windows, RedHat and Centos VMs.• VMware ESXi 6.7 on Dell PowerEdge / HP ProLiant Enclosures/Blades, Build, Maintenance/Support. • Equipment Racking, Cabling Physical Servers and Chassis. Key Accomplishments✓ Shifted to Automation team as VMware team lead. Focus on DevOps for Ocean Project. ✓ Over 20 environments deployed

Systems Administrator for ChenmedMonitor all production servers and ensure their resources are fully operational.Deploy software on both Linux and Windows Servers.• ServiceNow CRs, ticketing and API use. • SolarWinds and PRTG monitoring • Provisioning, support and monitoring AWS, Azure, VMware and Hyper-V hybrid environments. • AWS VPC, ELB, VM and application deployments, Code Deploy experience. • Work closely with development team. Deploy, configure and test updated and existing services. • Dell Enclosures and Blades, Maintenance & Support. • Data Center Configuration and Administration. • Implement/document standard operating procedures and best practices • Change, Issue and Risk management. • GPO, Azure AD Connect, Azure Active Directory, Office 365 provisioning and maintenance. • PowerShell, JavaScript, python scripting, actively used APIs and bitbucket. • Participated in our IT Operations on-call rotation and lead the weekly deployment schedules for my team. Key Accomplishments ✓ Lead project to build a front-end server to display the KPIs for each department allowing the business insight into each team’s performance. ✓ Deploy video content delivery solution with existing hardware leveraging google drive and Google API.

Responsibilities • Perform upgrades to mission critical production and test systems for small to large enterprise customers. • Upgrading these systems required knowledge of the following applications: Windows server 2012 R2, SQL Server Management Studio, WebLogic, IBM Cognos, IIS, Citrix, SSO, SCOM, VPN, PowerShell scripting and automation. • Collaboration is also a necessity to accomplish these goals within the allotted maintenance times. The following software improves that collaborative environment. Jira, Confluence, Salesforce, Skype, Quip and Sococo. Key Accomplishments:✓ During the 6 months I was contracted to work with Ultimate Software my associate and I installed and upgraded over 300 of our customers’ systems. This followed a very aggressive schedule and required strict maintenance windows. Troubleshooting these issues sometimes required escalation.

Responsibilities• Build, monitor and manage Windows 2008 - 2016 servers hybrid cloud environment.• Configure, monitor and manage Cisco switches, routers, firewalls and wireless controllers including Meraki. • Manage and review purchasing of hardware and software products while being cognizant of budgetary concerns. • Revise cloning solution and laptop fleet reducing cost and imagining process.• Update and manage policies, procedures and guidelines for my department. • Cloud based solutions in use: Azure and AWS. • Heavily involved in the deployment of SharePoint, Outlook 365, Office@hand VOIP, Meetings and SQL. • PIAM deployment and maintenance. Key Accomplishments ✓ Implement company-wide remote-control program. ✓ Implemented Office 365, OneDrive and exchange migration. ✓ Provisioned Windows Deployment Server, as part of urgent business need, 150+ laptops in first week. ✓ Reconfigure several key internal systems increasing productivity, efficiency, connectivity and disaster recovery. ✓ Implement laptop upgrade program, improving performance by utilizing solid state drives in all laptops company wide. ✓ Build help desk/inventory solution with smart ticketing, escalation and SLA controls in place. ✓ Provided streamlined imaging solution reducing time required to image to 10 minutes. ✓ Deploy company-wide AES-NI encryption.

ResponsibilitiesBuild, monitor and manage Windows 2008 - 2012 R2 servers and XP-Windows 8,8.1 workstations both virtual and physical as well as local and cloud based computer for our customers. Configure, monitor and manage Cisco switches, routers, firewalls and wireless controllers for each of our customers Worked on MDM (Mobile Device Management) solution with Sophos on both IOS and Android devices. Accomplishments * Created documentation for processes and procedures. * Completed setup, repairs and upgrades to major computer systems for our customers onsite as well as in our NOC. * Rebuilt NOC Visual setup which was used to monitor the network connection for 300+ facilities. * Implemented MDM software to allow deployment and control of mobile devices for our customers. * Streamlined imaging process for our customers which improved efficiency.

Responsibilities:• Provide system level support for 2,000+ employees on Windows based Citrix environment. • Perform advanced problem solving and analysis to isolate problems of a complex level. • Activate over 400 Blackberry, Android and iOS-based phones. • Convert and upload training videos to our corporate Vimeo site. • Technical writer for our in-house knowledge base. Key Accomplishments ✓ Assisted in building a 200+ concurrent user network in a Citrix environment. ✓ Managed 80 offices each with their own users, computers, printers, and VPN devices. ✓ Set up an imaging station for 30 desktops to be imaged shipped within one week.

Responsibilities • Set up 100+ users on Windows XP/2003 Servers. • Follow budget closely delimiting extra costs. • Use Windows/Linux based system to store all customer records. • Troubleshoot all computers, phones and building problems. • Coordinate emergency response procedures and serve as main contact. Key Accomplishments ✓ Promoted as facilities manager within six months of hire. ✓ Completed relocation of company on schedule. ✓ Managed redesign of office furniture, construction and assisted with IT infrastructure. ✓ Organized events for the company, ensuring that care of every minor detail was taken.