Provide support to Primary, Elementary, Middle , and High Schools along with other various County department. Supporting desktop, laptop, Chrome Books, iPads, network infrastructure, and VOIP devices.

Provide tier 1 and tier 2 customer support via telephone and remote desktop support software. Create and manage user accounts using Microsoft Active Directory. Monitor network activity and stability.

Perform system resource management, manage system user accounts, and load and capacity planning and management. Install, implement, configure, and maintain functional system components. Provide tier 2 and tier 3 support for enterprise systems.

Provide onsite training, support, troubleshooting, and maintenance of deployable network suite for the US Marines. Perform initial troubleshooting on all issue and forward on to second tier of support if unable to solve issue out of local knowledge and resources. Act as the point of contact for all workstation and server communication request between program office and local Marines. Provide continuity during turnover from one deployment rotation to the next.

Perform onsite troubleshooting, maintenance and repair on the US Marines G-BOSS system. Work with Marines on deployment of system at new locations as well as the break down of system for redeployment to a new location. Provide basic training on functions and capabilities of G-BOSS system to Marines on site.

Perform system resource management, manage system user accounts, and load and capacity planning and management. Install, implement, configure, and maintain functional system components. Administer Microsoft System Center Configuration Manager (SCCM) for enterprise network, providing patching, software deployments, operating system deployments, and other related functions.

Perform system resource management, manage system user accounts, and load and capacity planning and management. Install, implement, configure, and maintain functional system components. All actions performed in support of JMICS mobile secure networks solution.

Perform system resource management, manage system user accounts, and load and capacity planning and management. Install, implement, configure, and maintain functional system components. All actions performed in support of ongoing war effort in Iraq.

Provide telephone and onsite support to user in support of the war effort in Iraq. Created Remedy work orders for unresolved issues and directed to appropriate office. Performed basic user account management via Active Directory Users and Computers

System administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area network system administration related functions. . Design and integration of new technologies into new and existing systems, including the transition and migration of corporate systems. The isolation and resolution of complex hardware and software problems involving the application, the operating system, the hardware, the communications infrastructure, or a combination of those mentioned. Performed administration Microsoft System Center Configuration Manager (SCCM) for enterprise networks, providing patching, software deployments, operating system deployments, and other related functions. Developed standard baseline install for all workstations on computer network.

Perform system resource management and management of system user accounts. Install, implement, configure, and maintain functional system components. Connect systems to infrastructure. Conduct local functional and connectivity testing to ensure continuing operability, provide ongoing optimization and problem-solving support, and recover systems from malfunctions and security intrusions. Provide customer assistance and informal training for assigned systems. Utilize network components or information systems to enforce mandatory access control. Apply computer security requirements to safeguard systems and information. Provide tier 1 and tier 2 customer support via telephone. Manage local implementation of Blackberry hand-held devices and Blackberry Enterprise Server solution.

Perform system resource management, manage system user accounts, perform system-wide backups, and load and capacity planning and management. Install, implement, configure, and maintain functional system components. Connect systems to infrastructure. Conduct local functional and connectivity testing to ensure continuing operability, provide ongoing optimization and problem- solving support, and recover systems from malfunctions and security intrusions. Provide customer assistance and informal training for assigned systems. Utilize network components or information systems to enforce mandatory access control. Apply computer security requirements to safeguard systems and information. Securely processes, track, and oversee delivery of classified and unclassified message traffic via Automated Message Handling System (AMHS) and Exchange E-mail System. Manage domain and exchange administration and train customers on Secret Internet Protocol Network (SIPRNET) usage.

Onsite troubleshooting and repair of all computers and computer peripherals. Home network design and installation. Custom computer configuration, build, and modification.

Assist instructor with technical knowledge of materials covered during each class, provide technical support for student ranging from explaining lab instructions to troubleshooting issues with materials.