Lead team of Technical Project Managers on various efforts from customer facing projects to internal development requirements. Provide integration sales support for partner customers and statements of work. Set objective goals aligning with overall company expectations. Provide senior management feedback and advisement of situations and opportunities.

Actively worked with customers and internal teams on product improvements and features. Provided sales cycle support for customers and partners. Participated in sessions with senior support staff to track issues and provide status updates to resolution.

Sr. Implementation Technical Project Manager - Backline ProductProject lead for vendor integration partner projects assisting with planning through execution phases of deployment of HIPAA compliant communication package. Develop deployment plans for varying requirements of software use cases. Develop standards and documentation for deployment. Provide pre-sales and pre-partner discussion support. Provide Mirth HL7 engine planning guidance and management.• Work directly with customers on complex projects and new offerings of services in the Backline secure communication platform.• Design and build interfaces for data integration and delivery via Backline.• Refine processes for adoption and integration for repeatable results.• Work with integration partners to plan the use and deployment of API based Backline with their native products.• Assist in the sales cycle with technical requirements and planning milestones.• Cross Train with others to streamline the adoption processes to ensure repeatable success.• Liaison with project team members and development resources to expedite resolution of challenges.• Work with other internal product teams to streamline product integration.

Perform the technical setup of servers, installed requisite software and configured DB parameters necessary for proper application operation of the Hospital Operating System and related Patient Logistics package. Team participation in enterprise version upgrades and support issues as needed. Staged RH EL6 Linux blade servers and VMs as needed and applied patch updates and components required for the Care Logistics distributed applications. Configure Redhat and Unix services for xinetd, NTP, and FTP. Assessed and resolved issues with filesystems, LVM and hardware components. Install and tune mission critical JVM, JBoss and Tomcat applications supporting enterprise wide hospital environments. Install and configure Jasper Reports services. Install and configure Qlikview server on Windows servers.• Document and Report any Technical Issues, Escalating to Development as Needed• Report on Progress of Technical Tasks via Client Calls as well as in Jira Software• Assist/Advise Customer Resources with Technical Issues to Ensure Client completes Necessary steps for Deployment

Provided application support across multiple OS platforms to both internal and external clients of the business including web based Java application retrieval services for customer medical records. Jboss/Tomcat based FTP transfer applications processing of medical records and new client site configurations. Provided services for rollout of a new sFTP services to external customers. Other duties included creating and executing Oracle SQL queries to complete configurations, updates, and changes as well as general business support. Created shell scripts to improve turnaround time for new setup and improving processes within the business. • Developed Implementation Plan for sFTP service rollout for External Clients.• Developed Shell and SQL Scripts to Streamline Deployment Processes.• Developed Process Improvements for Customer Support Issue Resolution.

Technical project management for the Horizon Clinicals suite of products. Led and advised Engineers, DBAs and Interface Specialists throughout implementation and upgrade projects. Advised customers on issues, requirements, and maintaining customer focus on project needs.• Ensured Timelines and Budgets were met by Documenting and Tracking Project Milestones• Ensured Accountability by Providing Updates to Senior management• Ensure project maintains course by directing and advising resources on project specific tasks

Performed the technical setup of servers, installed requisite software and configured DB parameters necessary for proper application operation of the Horizon Clinicals Nursing and Physician documentation products. Team participation in enterprise version upgrades and support issues as needed. Staged RH EL5 Linux blade servers and VMs as needed and applied patch updates and components required for the Horizon distributed applications. Configure Redhat and Unix services for xinetd, NTP, Samba, CUPS printing and FTP. Assessed and resolved issues with filesystems, LVM and hardware components.• Document and report any technical issues, escalating to development as needed• Report on progress of technical tasks• Assist/advise customer resources with technical issues

Performed daily system monitoring for major market customer hospitals. Planned and performed OS upgrades and patching as needed. Performed troubleshooting of issues and advise customer of necessary actions. Provided monthly summary of activities to customers including performance and usage reports. Provide OS support to client base across multiple Unix flavors including HPUX, AIX, DG-UX, DEC and Linux including installations, upgrades, and storage management.• Resolved downtime issues by managing and performing disaster recovery operations• Maintained and detailed system changes providing supporting documentation• Reduced downtime by performing cross team collaboration as needed to ensure customer satisfaction