Anthony O'Nesti Email & Phone Number

Boardman, Ohio

Columbus, Ohio Area

NextChapter is a legal tech firm specializing in electronic filing of bankruptcy cases on behalf of attorney clients.• Solved client support issues through written correspondence and phone support• Interacted daily with bankruptcy attorneys, guiding them through NextChapter’s filing application• Investigated and resolved complex customer issues involving automated bankruptcy filing• Tested new features and analyzed user experience trends to provide feedback for product development and customer success process improvements

Columbus, Ohio Area

PriorAuthNow’s software works with EHR systems used by healthcare providers and connects directly with all insurance carriers to monitor and complete prior authorizations on behalf of physicians for their patients. • Initial point of contact for customer service support via e-mail, phone, and web chat• Resolved several support issues a day while investigating unusual outcomes to improve workflows• Collaborated with development team to solve user issues with technical bugs in real time• Ensured prior authorization decisions were delivered successfully to physician clients

Boardman, Ohio

Rob Fellman's Boardman Subaru is a Subaru dealership in Northeast Ohio servicing several counties including customers in Western Pennsylvania. Customer experience is a top priority at Boardman Subaru, making them one of the region's top Subaru dealerships on an annual basis.• Coordinated the online sales program, briefing senior management throughout and overseeing team operations including lead generation, business partner hand-offs, and all client communication. Developed strategies to strengthen and improve online sales processes including direct e-mail outreach, follow-up protocol, and a data driven approach to identify priority sales leads.• Managed online CRM platforms, maintaining A-to-Z customer pipelines. Built an average client book of twenty monthly sales and drove online traffic increases through direct marketing efforts.

Youngstown, Oh

Played a key role on a team of providers delivering in-home patient care and assisting in activities of daily living.

Columbus, Ohio Area

Lead face-to-face customer service operations for a diverse population of students, faculty, and alumni at Ohio State’s largest recreation center, overseeing peak-time RPAC member support.