HoG Prepaid Meters Complaint Resolution (Commercial Dept)

Carry out in-depth review of segment level customer analytics and development of prescriptive and predictive insights for key business stakeholders. Review of customer transaction data per segment to understand key drivers to customer behavior and preferences. Identify gaps in cross sell effectiveness, product penetration and product functionalities to drive consumer marketing focus and action plans for effective management of the business segments.Providing periodic in-depth… Show more Carry out in-depth review of segment level customer analytics and development of prescriptive and predictive insights for key business stakeholders. Review of customer transaction data per segment to understand key drivers to customer behavior and preferences. Identify gaps in cross sell effectiveness, product penetration and product functionalities to drive consumer marketing focus and action plans for effective management of the business segments.Providing periodic in-depth segment level review of customer behavior and preferences.Lead teams of analysts to apply information-based concepts and data assets in order to manage customer Contact in ways that enhance the performance of the consumer Banking business. Influence relevant heads of businesses and segments, channels and product teams to adopt an analytical evidence-based approach to taking decisions. Work with multiple parts of the business to embed this in the decision-making process of the bank in order to maximize the effectiveness with which consumer Banking makes use of data and information. Improve marketing and sales promotion for the appropriate pricing and delivery of products across the Affiliate to meet revenue and profitability goals. Show less

Design Performance Reports for Ecobank-Microfinance and the Development Finance Sales TeamAnalyze and Submit Weekly, End of Month (EOM) & End of Year (EOY) Performance and Sales Reports for the ENG – Microfinance BusinessAnalysis of Business Trend Reports for ENG-Microfinance R&D on Microfinance Market Competition and Competitive Analysis Forecasting Budget Preparation, Analysis and ImplementationWork with Technology & FINCON on to resolve related issues arising from report… Show more Design Performance Reports for Ecobank-Microfinance and the Development Finance Sales TeamAnalyze and Submit Weekly, End of Month (EOM) & End of Year (EOY) Performance and Sales Reports for the ENG – Microfinance BusinessAnalysis of Business Trend Reports for ENG-Microfinance R&D on Microfinance Market Competition and Competitive Analysis Forecasting Budget Preparation, Analysis and ImplementationWork with Technology & FINCON on to resolve related issues arising from report generation, Loan booking, Disbursement and MIS Desk related operations. Show less

Defense/Security Consultant & PartnerResponsible for Initiating new relationships and ensuring effective closures and related processesare completed in accordance with corporateand company policy standardsBuilding and maintaining relationships with the stakeholders of PAXCON/LINE-X(USA) and ensuring that management acts on essential feedbacks allowing for improved customer/company relationship

Integrating Group's Insurance on an Electronic PlatformPromoting New and Existing Insurance ProductsProduct Review and Implementation

Served under the Nigerian Army Infantry Corps

Loan Recovery and Monitoring for Branches in the Northern Zone and FCTMIS/Ananlytics & Operations OfficerDevelop Operational Structure for e-Channels and IT Integration for Microfinance OperationsBranch Coordination and Feedback on new IT based ideas for the Department

Worked on the ITC Trade at Hand Pilot programs for developing nations ICTsThe Trade at Hand project is a practical solution to the Aid for Trade program and MDG by the United Nations and WTO.The project is an ICT (Mobile) geared towards the development of market structures for Export and Trade platform for Small Medium Enterprise and Trade Support Institutions.Also designed a second phase of the Trade at Hand programs for selected regions in West Africa including Nigeria and a… Show more Worked on the ITC Trade at Hand Pilot programs for developing nations ICTsThe Trade at Hand project is a practical solution to the Aid for Trade program and MDG by the United Nations and WTO.The project is an ICT (Mobile) geared towards the development of market structures for Export and Trade platform for Small Medium Enterprise and Trade Support Institutions.Also designed a second phase of the Trade at Hand programs for selected regions in West Africa including Nigeria and a Communication and Marketing plan for the program. Show less

Worked in the Men's section

Sales and Applications Design personnel.Dealing with the public and other members of staff on IT related issuesHandling incoming inquiry callsAdvising potential clients on various packages and servicesWorking as a team to aid effective customers satisfaction and promoting ongoing businessAiding customers in system configurations, various packages and printer issuesCarrying out daily backups of file servers and participated in maintaining the library of hardware /software… Show more Sales and Applications Design personnel.Dealing with the public and other members of staff on IT related issuesHandling incoming inquiry callsAdvising potential clients on various packages and servicesWorking as a team to aid effective customers satisfaction and promoting ongoing businessAiding customers in system configurations, various packages and printer issuesCarrying out daily backups of file servers and participated in maintaining the library of hardware /software and IT stock inventory.Mast Installation and Setups Show less