- Provide support in a 24x7 Data Center environment.- Batch and System Utility tracking (diagnose, fix and/or escalate) to ensure they meet service level agreements & objectives- Monitor of Servers and Applications. Document and escalate failures- Incident, Change & Request management ticketing using BMC Remedy & OPAS Explorer- Provide account level reporting for Data Center Operations- Disaster Recovery testing and perform Weekly Full Volume backups for DR- Weekly System IPL - Chair Weekly mainframe hardware meeting- Report hardware issues and provide access to vendors in both primary and offsite locations- Monitor Data Center cooling environment/UPS and escalate all issues- Create and update procedures and documents- Monitor all system consoles for reporting, issues and commands- Activate emergency company close proecudures when instructed by Human Resources- Work during company closings (due to increment weather) to ensure all system activity is not interruptedMAINFRAME SOFTWARE• CA7, IMS, MVS, JES2, EOS, IMS, DB2, CICS• OTHER SOFTWARE• Experience in Microsoft Office, Excel and Outlook and Lotus Notes• Remedy v7 and OPAS Explorer for ticket creation and escalation• RUMBA and RUMBA FTP• HARDWARE• Z/Enterprise Mainframe• Emc – DMX3, DMX4• Dell Component Storage• XIV 2814• VTL 3957• LTO 3584• TSM DS5300• Pitney Bowes Series 8 Inserter• Xerox DP180 Printers

- Provide off hours Service Desk support (nights, weekend & holidays)- Perform all Tape Library functions. (Tape requests, backups) - Substantial experience in Print & Mail- Attended Leadership seminars

- 1.5 years as Supervisor covering two night shifts (Operatoins and Print & Mail)- Intermediary between Tech Support and Production Control- Travel yearly to IBM Disaster Recovery facility in Mahwah, NJ- Created floor plans for two computer rooms- Off hours Service Desk Support- Volunteer in Children's Holiday Play (1985-1999)