Anthony Payton Email & Phone Number

Houston, TX, US

Houston, Texas

Houston, Texas Area

Managed day-to-day problem and request queue via Remedy as to facilitate the ongoing interaction between multiple sites and locations that were my responsibility.Managed day-to-day administrative activities of the facilities in reference to the network both wired and wireless.Tracked daily report reports of the clients' satisfaction and dissatisfaction as.

Supported many different types of hardware from desktops to laptops, tablets, printers and multiple types of PDA's and wireless phones.Worked with several team members supporting many hospitals and remote sites that were maintained by our main IT Department through Remedy problem and request tickets.Provided day-to-day support of various Windows based.

Troubleshoot issues to see if they were hardware, software or profile issues.Scheduled different types of request with the clients while focusing on effective time management and excellent customer service.

Trained employees in the proper use and effective use the new password sync system and the ramification of the sharing of passwords and accts (Pending HIPPA Law) and also showing them the proper way of simple trouble shooting before calling the support center to assist in expediting their service call.Created and presented multiple ways of checking to see.

Supervised the MHHS helpdesk queue and also maintained and administered the schedule of the 3 rotating shifts of employees.Created and maintained an ever growing knowledge base that was used at multiple locationsInformation consisted of quick reference guides on how-to on basic computer questions to efficient ways resolving issues as quick as possible and.

Took support calls for many different system application and account issues that would impact patient care if not handled in a timely manner with customer service being a top priority.

Supplied phone assistance with the initial setup and maintenance of the desktops, laptops and tablets that were purchased by the clients.Phone support for Gateway and Toshiba computers