Anthony Corcoran Email & Phone Number

Kirkland, Wa, Us

Washington, United States

Kent, Washington, United States

• Provide Windchill support• Provide Creo support• Communicate regularly with management of impending updates and upgrades• Create and update knowledge base documentation• Effectively review, fulfill, and close tickets in a timely manner. Escalate as required• Self-study: C#, Java, Powershell, and Python

Issaquah, Washington, United States

• Inventory management, order hardware when needed, provide hardware out to the team when requested • Windows imaging, work with the Client Services team to maintain a good image• Identify, troubleshoot, and resolve hardware and software issues as they arise quickly and thoroughly• Communicate regularly with management of impending upgrades and purchases• Communicate with vendors regarding issues with hardware• Create and update knowledge base documentation• Effectively review, fulfill, and close service desk tickets in a timely manner. Escalate as required• Setup meeting room AV for in person, skype, and telecommunication meeting• Activate and support Office 365• Create scripts to ease workflow• Self-study: C#, Java, Powershell, Python, and Virtualization

Bellevue, Washington, United States

• Provide positive customer service• Advise customers on computer related products• Have a strong understanding of computers• Convey pertinent and/or critical information to management effectively

Hagerstown, Maryland, United States

• Continued responsibilities of Service Desk Analyst as well as those listed below• Remote troubleshoot Administrative Lotus Notes support (Replace data folder, rebuilde .ini file, change account information, change names, modify person doc, ACL modifications, etc)• Created Lotus Notes accounts, Lotus Notes Mail-in groups, Active Directory accounts, Active Directory Groups, secure folders, and Reserve IDs for Mapics/AS400• Handled terminations for users and provide access to terminated user’s person network drive and Lotus Notes mailbox• Provided Windchill and Creo access, Secure Portal access and secure folder access• Fine-tuned MobileIron for iPhones by updated AD Adams, Lotus Notes person doc, AD group, and Lotus Notes Traveler’s group• Remote support using Dameware, Webex, SCCM Remote Tool, and Remote Desktop Connection• Strong understanding and proficiency with Remedy, Kayako and Service-Now

Chambersburg, Pennsylvania, United States

• Resolved Lotus Notes issues by rebuilt .ini file, replace data folder, and re-install Lotus Notes• Handled termination tickets for (JLG and Oshkosh)• Provided excellent customer service to multiple clients (JLG, Oshkosh, SMB and Milwaukee)• Provided VPN access and JED access• Remote troubleshoot printer issues with JD Edwards, Dameware, Webex, and Remote Desktop Connection by install drivers, re-install drivers, reset write head, etc• Map network drives onto customers computers• Installed and removed software• Provided support for iSeries and AS400 to users• Provided support for VDIs• Handled large volume of calls, emails, and voicemails create tickets based on call, gather pertinent information, resolve ticket and/or escalate ticket for multiple clients (JLG, Milwaukee, Oshkosh, and SMB)• Trained employees how to handle incoming phone calls, emails, and voicemails, how to handle different incidents, how to create requests, how to resolve incidents and requests, and how to escalate to appropriate groups• Communicated regularly with the clients in a timely and supportive manner• Convey pertinent and/or critical information to management effectively

Smithsburg, Maryland, United States

Write macro using QuickMacro. Writing some Linux scripts.

Associate Of Arts And Sciences (A.A.S.), Network And System Administration/Administrator

Associate Of Arts And Sciences (A.A.S.), Network Security (Cyber Security)

Activities and Societies: Hagerstown Community College Collegiate Cyber Defense Competition (HCC CCDC) team