Anthony Peterson Email & Phone Number

Fort Gregg-Adams, Virginia, Us

Assists in the gathering of business and technical requirements for stakeholders through IT project requests submitted in Microsoft SharePoint. Helps with project management activities. Acts as a liaison between the independent auditor and IT units to promote operational governance through timely Provide-by-Customer item artifact submissions. Facilitates periodic meetings to actively discuss remediation activities for previous year deficiencies. Helps IT units develop, test, and review internal controls as part of the Risk Management Framework. Assists with the development of a cloud governance program. Makes contributions to other tasks as assigned.

Richmond, Va, Us

My duties included analyzing and troubleshooting computer related problems for faculty, staff and students at Reynolds community college via phone, email, remote desktop, and on-site discovery. I kept track of issues through the use of a college owned ticketing system. I maintained and updated the Reynolds Help Desk webpage to provide tutorials for commonly used software and hardware applications including Microsoft Edge, Mozilla Firefox, Google Chrome, Microsoft Office 365, Canvas, Oracle PeopleSoft Enterprise and the Windows 10 operating system. I also assisted with the creation, management, and deletion of user accounts for applications such as Azure Active Directory, Adobe Creative Cloud, and SharePoint.

Randolph Afb, Tx, Us

I was responsible for planning and implementation of software deployment to more than 3,000 computers, administration of more than 10 servers on three different classifications of networks and tracking software and hardware inventory using Structured Query Language (SQL) database commands in conjunction with Microsoft Systems Management Server (SMS). I also installed required Microsoft security patches the computer workstations and servers in accordance with U.S. Air Force and Department of Defense directives.

Randolph Afb, Tx, Us

I helped create more than 50 and maintain nearly 2,000 user and group mailboxes using Microsoft Exchange Server Administrator software. I configured folder and file permissions for secure data storage on U.S. Air Force networks. I also helped managed data storage limits and provided first-level troubleshooting of messages, contacts, calendar items and other content on BlackBerry devices for senior U.S. Air Force commanders through the BlackBerry Enterprise Server.

Randolph Afb, Tx, Us

I was responsible for the creation and deletion of user accounts using the NetIQ Directory Resource Administrator, tracking and filing of account paperwork in accordance with Help Desk policy, performing first and second level computer troubleshooting via phone, e-mail and on-site technical support. I also helped to update more than 250 computers from Windows 2000 to Windows XP as part of a software deployment team.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Science (B.S.), Information Systems

Associate Of Applied Science (A.A.S.), Information Technology - Network Support