Demonstrated up-to-date expertise and applied this to the development, execution, and improvement of action plans by providing expert advice and guidance to others. Developed client experience strategies, drove product engagement, customer experience, brand loyalty, conversion and sales by participating in community events.

Created an environment to set excellent customer service expectations that aligned with customer needs and expectations and company goals. Achieved $70,000 in sales in Q1 for FY23. Created long-term customer relationships by providing a personalized shopping experience and developing a digital client book driven by personal relationships.

Served as a liaison between the Giants Community Fund and the City of Manteca's Recreation and Community Services department. Assisted with field maintenance and roster changes. Communicated promptly and professionally through league-wide newsletters and emails.

Maintained high standards of customer service during high-volume, fast-paced operations. Restocked, arranged, and organized merchandise throughout store to drive sales. Promoted customer loyalty and consistent sales by providing friendly service and knowledgable assistance.