Anthony Pitts Email & Phone Number

Houston, Tx, Us

Portland, Or, Us

Directing program management activities for PGE's IT organization, enhancing process efficiency and rigor across various projects, notably leading the large-scale upgrade of the OpenLink Endur ETRM system from version 16 to 24.Management of the Endur upgrade from the initial funding approval, team setup and mobilization, detailed project planning, resource and budget management, and into the current execution and testing phases, ensuring timely progress and adherence to standards. Leading upgrade implementation team of 20+ project team members plus business teams across front, middle and back office through agile delivery method. Spearheaded the adoption of Agile processes within PGE's IT and business sectors, enhancing project management standards and improving alignment with strategic goals. Strengthened communication across teams and executive levels, ensuring effective collaboration and transparency.Established the tools and approaches for project tracking and management using JIRA and led the training of teams and business units on its utilization.

Boston, Massachusetts, Us

Uniper (August '22 - July '23)Leading program management effort for greenfield ETRM (Energy Trading and Risk Management) implementation for Uniper’s US power and gas business. (Details under Uniper experience)Enterprise Products (September '19 - July ‘22)Led program management for custom development and implementation of Liquids Management Platform for one of the largest midstream companies in the US enabling transaction processing for NGL, Refined Products and Crude businesses. (Details under EP experience)

Düsseldorf, Nrw, De

Leading program management effort for greenfield ETRM (Energy Trading and Risk Management) implementation for Uniper’s US power and gas business. Led a diverse team of ~25 members across the US, India, and EU in the initial project phase, coordinating efforts to establish project scope, requirements alignment, iteration timelines, deliverables, Scaled Agile framework and setup of Microsoft DevOps. Communicated project information and updates effectively to stakeholders, including senior and executive leadersManaged mobilization efforts setting up project structure, creation and management of Statement of Work process, staffing management and management of budget.

Houston, Texas, Us

Led program management for custom development and implementation of Liquids Management Platform for one of the largest midstream companies in the US enabling transaction processing for NGL, Refined Products and Crude businesses. Managed team of over 150+ members across North America, Latin America, Eastern Europe, and India to realize the vision of building a single dynamic product that can adapt to ever-changing and expanding business needs.Defined and accountable for program schedule from design to release while ensuring clear and consistent communication around changes, risks and issues working closely with CIO, SVP and Program Directors.Ownership of project finances, including management of Purchase Orders (PO) and invoices.Responsible for creating delivery processes and methodologies using Scaled Agile framework collaborating with client IT leadership for adoption within the organization.

Houston, Texas, Us

Managed team of project managers and functional leads responsible for driving large scale customer experience and employee enablement programs. Led successful development and roll out of WM’s next generation customer experience platform using an agile approach. Managed a program budget of $20M+ and a global team comprising of 150 employees and consultants Managed executive level stakeholders across Customer Service, Operations, Sales & Marketing and Revenue management organizations. Championed change management and end user adoption of employee enablement capabilitiesCo-managed implementation of CRM (Salesforce Service Cloud) resulting in a 50% decrease in call handle time for the Customer Service and Sales organizations.Managed implementation of new ecommerce (Salesforce B2B Commerce Cloud) platform for Canadian customers resulting in reduced time-to-buy by 50% while increasing YOY online revenue by 40%. Led effort to migrate WM’s payment processor from Blue Pay to Bank of America Merchant Services (BAMS). Successfully delivered the technology platform with minimal to no impact to end users with an aggressive timeline and budget leading to recurring cost savings to the tune of $15M annually.Launched WM’s first Mobile App for C&I customer segment with advanced one touch ordering capabilities resulting in incremental revenue of $5M and an improvement in Customer Satisfaction (CSAT) scoresLed an Omni-channel Self-Service program targeting top call drivers by implementing automated capabilities for high frequency customer service requests, resulting in a 10% YOY decrease in call volume and $5M in cost savings.

Mclean, Va, Us

Manager for Capital One’s Online Banking (OLB) and Online Account Opening (OAO) platforms performing in leadership roles on high profile projects with responsibility for resource management across agile teams. Led implementation of capabilities on OAO platform enabling customers to open and fund accounts online resulting in an increase in application completion rates of 12% and monthly deposits of $1.5MManaged high-profile integration efforts for newly acquired retail banks including eliciting requirements, performing vendor management and coordinating analyst resources across work streams to successfully integrate with Capital One’s Online Banking Platform. Led the development and implementation of a full suite of online account management capabilities thereby providing a simplified and improved customer experience.

Houston, Texas, Us

Lead analyst for HP’s business process solutions group responsible for defining and creating process improvement opportunities throughout HP organizations. Led the planning, designing and execution of as-is and to-be states to consolidate order to cash processes within technology solutions group resulting in recapture of $30M in lost revenue. Designed and implemented standardized process improvement methodologies and tools across the US and EMEA.Created and rolled out end user training on business process modeling and analysis. Developed front-end interfaces to track order and shipment data for internal sales organization.Led application rationalization of consolidating down 400+ legacy applications to 150 thereby reducing go forward application maintenance cost.