Tony Macias Email & Phone Number

San Jose, Ca

Manage introduction of new licensing strategies supporting new product introduction. Represent Software Operations within the Corporate product life cycle management core team, managing multiple fast-paced software licensing project launch cycles, delivering Hardware and Software products and services.PROFESSIONAL ACCOMPLISHMENTS• Lead the Brocade acquisition and integration of Riverbed’s “Virtual Application Delivery Controller” business unit. Became the technical and business… Show more Manage introduction of new licensing strategies supporting new product introduction. Represent Software Operations within the Corporate product life cycle management core team, managing multiple fast-paced software licensing project launch cycles, delivering Hardware and Software products and services.PROFESSIONAL ACCOMPLISHMENTS• Lead the Brocade acquisition and integration of Riverbed’s “Virtual Application Delivery Controller” business unit. Became the technical and business subject matter expert, providing product and business requirements to Sales Ops, Operations and IT teams. Managed the development and implementation of cross-functional business processes and infrastructure, completing the integrated in 8 months, without revenue disruption, customer issues, or impact to account teams. Received two Brocade Excellence Awards during the integration, and was recognized as the “oracle of vADC knowledge”, with a special note from leadership "without his extraordinary effort, this aggressive integration schedule could not have been met".• Lead Product Management, SW Development, and IT teams to develop and implement a Non-locked licensing methodology, improving customer satisfaction during large scale Data-center deployments. Show less

Santa Clara, Ca

Recruited into Customer Service Support to provide leadership to the Serviceability engineering team and to program manage new product introductions. Represented Customer Service Support within the Corporate product life cycle management core team.PROFESSIONAL ACCOMPLISHMENTS• Led multiple new product introductions programs per year, on time to 100% Product Life Cycle checklist completion.• Managed key escalations and recall activities, developed and delivered executive and… Show more Recruited into Customer Service Support to provide leadership to the Serviceability engineering team and to program manage new product introductions. Represented Customer Service Support within the Corporate product life cycle management core team.PROFESSIONAL ACCOMPLISHMENTS• Led multiple new product introductions programs per year, on time to 100% Product Life Cycle checklist completion.• Managed key escalations and recall activities, developed and delivered executive and customer level communications.• Created a self-supportive, cross-functional Serviceability engineering team. Provided subject matter expertise and leadership support to the team. Reviewed, improved and documented service support processes to ISO 9001 standards. Improved change implementation, customer communications and service support, which contributed to 4.1+ (out of 5) Customer Satisfaction rating. Show less

Santa Clara, Ca

Managed the field performance and analysis review team. Owned product return rate improvements, costs reduction through quality improvement initiatives, and program management of cross-functional teams.PROFESSIONAL ACCOMPLISHMENTS• Developed Extreme Networks quality and reliability analysis process, which eventually lead to the development of Extreme’s TL9000 based quality management system. Received a Key Person award from Extreme Networks CEO for utilizing this system to pin point… Show more Managed the field performance and analysis review team. Owned product return rate improvements, costs reduction through quality improvement initiatives, and program management of cross-functional teams.PROFESSIONAL ACCOMPLISHMENTS• Developed Extreme Networks quality and reliability analysis process, which eventually lead to the development of Extreme’s TL9000 based quality management system. Received a Key Person award from Extreme Networks CEO for utilizing this system to pin point and predict product batches most susceptible to a component reliability issue. Managed the customer and account team communications and lead the install base recall.• Represented Extreme Networks in a vendor liability dispute, providing reliability and failure details, showing the magnitude of business and financial loss attributed to the vendor’s flawed component. Received a Key Person award from Extreme Networks Chief Operating Officer for my contribution to the $6M mediated settlement from the component vendor.• Facilitated measurement and trend analysis. Provided pin-point focus on major opportunities for improvements. Improved HW return rates by 45% cutting quarterly RMA cost by $300K.• Directed extensive RMA organizational and repair process changes to address on-going quality issues of repaired product. Reduced subsequent return rates by 50%. Show less

San Jose, Ca

Recruited to improve and develop poorly managed, under resourced, poorly skilled Test organization.PROFESSIONAL ACCOMPLISHMENTS• Bench marked other premier Jabil Circuit sites, established vision and organizational structure for this new product introduction facility. • Grew organization from 15 entry level engineers and 30+ technicians to talented management staff and 81+ development engineers, senior level HW test engineers, technicians & supervisors.• Broadened staff’s… Show more Recruited to improve and develop poorly managed, under resourced, poorly skilled Test organization.PROFESSIONAL ACCOMPLISHMENTS• Bench marked other premier Jabil Circuit sites, established vision and organizational structure for this new product introduction facility. • Grew organization from 15 entry level engineers and 30+ technicians to talented management staff and 81+ development engineers, senior level HW test engineers, technicians & supervisors.• Broadened staff’s technical skills. Negotiated loan of senior staff engineers from other premier Jabil sites and utilized their expertise to implement advancement training plans.• Turned around potential loss of key business, expanded and secured Cisco Systems business. Show less

Sunnyvale, Ca.

Managed HW Systems Test Engineering. Responsible for $150M+ inventory Mainframe computers.PROFESSIONAL ACCOMPLISHMENTS• Led test engineering team to improve test processes, breaking bottleneck, reduced cycle time by 35% and increased annual revenue shipments over $300M. Received Key Person award from Group President• Led cross-functional teams focusing on major opportunities for improvements. Decreased Supply Chain incident rates, reducing average cycle times by 2… Show more Managed HW Systems Test Engineering. Responsible for $150M+ inventory Mainframe computers.PROFESSIONAL ACCOMPLISHMENTS• Led test engineering team to improve test processes, breaking bottleneck, reduced cycle time by 35% and increased annual revenue shipments over $300M. Received Key Person award from Group President• Led cross-functional teams focusing on major opportunities for improvements. Decreased Supply Chain incident rates, reducing average cycle times by 2 weeks.• Created back-office competency group which reduced incorrectly configured orders by 60%, resulting in annual savings of $350K. Show less

Bachelors Of Science, Engineering Technology

Education record

• Managing across Organizational Borders • Virtual Teams: Working Together Apart • Finance for Non-Financial Professionals • RABQSA Lead.