Tony Macias Email & Phone Number

San Jose, CA

• Manage introduction of new licensing strategies supporting new product introduction. Represent Software Operations within the Corporate product life cycle management core team, managing multiple fast-paced software.
• Lead the Brocade acquisition and integration of Riverbed’s “Virtual Application Delivery Controller” business unit. Became the technical and business… Show more Manage introduction of new licensing strategies.
• Lead the Brocade acquisition and integration of Riverbed’s “Virtual Application Delivery Controller” business unit. Became the technical and business subject matter expert, providing product and business requirements.
• Lead Product Management, SW Development, and IT teams to develop and implement a Non-locked licensing methodology, improving customer satisfaction during large scale Data-center deployments. Show less

Santa Clara, CA

• Recruited into Customer Service Support to provide leadership to the Serviceability engineering team and to program manage new product introductions. Represented Customer Service Support within the Corporate product.
• Led multiple new product introductions programs per year, on time to 100% Product Life Cycle checklist completion.
• Managed key escalations and recall activities, developed and delivered executive and… Show more Recruited into Customer Service Support to provide leadership to the Serviceability engineering team and to program manage.
• Managed key escalations and recall activities, developed and delivered executive and customer level communications.
• Created a self-supportive, cross-functional Serviceability engineering team. Provided subject matter expertise and leadership support to the team. Reviewed, improved and documented service support processes to ISO 9001.

Santa Clara, CA

• Managed the field performance and analysis review team. Owned product return rate improvements, costs reduction through quality improvement initiatives, and program management of cross-functional teams.PROFESSIONAL.
• Developed Extreme Networks quality and reliability analysis process, which eventually lead to the development of Extreme’s TL9000 based quality management system. Received a Key Person award from Extreme Networks CEO.
• Developed Extreme Networks quality and reliability analysis process, which eventually lead to the development of Extreme’s TL9000 based quality management system. Received a Key Person award from Extreme Networks CEO.
• Represented Extreme Networks in a vendor liability dispute, providing reliability and failure details, showing the magnitude of business and financial loss attributed to the vendor’s flawed component. Received a Key.
• Facilitated measurement and trend analysis. Provided pin-point focus on major opportunities for improvements. Improved HW return rates by 45% cutting quarterly RMA cost by $300K.
• Directed extensive RMA organizational and repair process changes to address on-going quality issues of repaired product. Reduced subsequent return rates by 50%. Show less

San Jose, CA

• Recruited to improve and develop poorly managed, under resourced, poorly skilled Test organization.PROFESSIONAL ACCOMPLISHMENTS
• Bench marked other premier Jabil Circuit sites, established vision and organizational structure for this new product introduction facility.
• Grew organization from 15 entry level engineers and 30+ technicians to talented management staff and 81+ development engineers, senior level HW test engineers, technicians & supervisors.
• Broadened staff’s… Show more Recruited to improve and develop poorly managed, under resourced, poorly skilled Test organization.PROFESSIONAL ACCOMPLISHMENTS
• Broadened staff’s technical skills. Negotiated loan of senior staff engineers from other premier Jabil sites and utilized their expertise to implement advancement training plans.
• Turned around potential loss of key business, expanded and secured Cisco Systems business. Show less

Sunnyvale, CA.

• Managed HW Systems Test Engineering. Responsible for $150M+ inventory Mainframe computers.PROFESSIONAL ACCOMPLISHMENTS
• Led test engineering team to improve test processes, breaking bottleneck, reduced cycle time by 35% and increased annual revenue shipments over $300M. Received Key Person award from Group President
• Led cross-functional teams focusing on major opportunities for improvements. Decreased Supply Chain incident rates, reducing average cycle times by 2… Show more Managed HW Systems Test Engineering. Responsible for.
• Led cross-functional teams focusing on major opportunities for improvements. Decreased Supply Chain incident rates, reducing average cycle times by 2 weeks.
• Created back-office competency group which reduced incorrectly configured orders by 60%, resulting in annual savings of $350K. Show less

Bachelors Of Science, Engineering Technology

Education record

• Managing across Organizational Borders • Virtual Teams: Working Together Apart • Finance for Non-Financial Professionals • RABQSA Lead.