Provide Training Needs Assessments, develop and present value added training seminars to private sector business and not-for- profit agencies in the subject areas of Child Welfare and Foster Care Issues, Stress Management, Customer Service, Supervisory Management, and Team-building. Produce self study training manuals for post-training competency reinforcement. Hire, train and develop Sub-Contractor Training Consultants..

Develop and present continuing education training seminars for Foster Parents, degreed professionals and support staff for various Human Services Agencies throughout Ohio, based upon identified training needs assessments under the direction of Senior Management. Promote and reinforce employee development skills such Stress Management, Customer Service, Negotiation, Team-Building and Business Communication. Responsible for producing, marketing and presenting workshops.

Teach Adult Nursing Students a semester long course on Sociology, develop curriculum and supplemental learning materials to facilitate the transfer of learning, create and grade exams and writing assignments, participate on Faculty continuous improvement committees.

Built and maintained strong business relationships with mid-level and executive decision makers by serving as the primary liaison communicating effectively between customers and company agents. Conduct contract review and timely order entry. Effectively processed sales inquiries from potential new customers and offered timely quotations. Resolved customer complaints in a timely manner; offered corrective action proposals for remedy. Coordinated with customers and Sales Engineers on Production Plant issues pertaining to lead-time, quality rejections, expedites, logistics and document control. Trained new hires and developed training manuals.

Taught Child Abuse Awareness classes to mandated reporters of child abuse per State of Ohio guidelines, developed Train the Trainer curriculum for Visiting Nurse Association Staff Instructors on Child Abuse, taught Behavior and Discipline, Time and Stress Management for Educators

Marketed products and services to fortune 500 businesses and provided Account Management to 8 major industrial clients in the Contractor's Products Industry. Built and maintained strong customer relationships with mid-level and executive decision makers. Cold called on inactive accounts to restore business relationships. Investigated customer complaints and provided corrective action proposals for remedy. Conducted College campus recruitment of potential new hires. Established and Maintained Customer Goodwill Program.

Developed, marketed and conducted training seminars for a diverse population of staff, responsible for effectively servicing the training need of over 500 employees.Conducted new hire orientation program. Participated in continuous improvement initiatives to improve standard operating procedures. Coordinated and facilitated workshops and special events.Delivered keynote presentations at community education forums. Prepared curriculum and manuals on best proactive procedures. Conducted College campus recruitment of potential new hires.

Provided crisis intervention for fragile families and their children.Delivered ongoing case management, quality assurance of client compliance with treatment programs. Conducted field investigations and authored comprehensive reports on findings to Senior Management. Provided individual and group counseling.