“Proven Technology Evangelist and Trainer—can take complex, technical topics and communicate them simply both internally and externally.”Accomplishments (highlights of last 5 years)Developed training courses and performance monitoring systems for new hire training in sales, customer service, premedia and quality control through custom learning platform and KPIs with a focus on personnel growth and driving increase in overall company performance.Led the migration of entire company to 100% SaaS cloud services including all remote staff while showing cost reductions and efficiencies across staff collaboration, file security, audit trail, business continuity and real-time administrative controls.Generated supply chain, client-specific Standard Operating Procedures (SOP) and Service Level Agreements (SLA) that cemented a $16+ million revenue international account, allowing company to grow 38% year-over-year for 4 years’ straightCreated quality control processes, training programs and metrics that kept error rates below 2% across national suppliers with more than $5 million in business.Spearheaded conversion and development of existing platform to a variable data print and mail aggregation platform from scope of work, programming, testing, training and implementation with ongoing technical support that facilitated $1.5 million in annual revenue.Steered the company to 100% outsourced IT services yielding over $150,000 in savings first year and improved up-time for all remote staff by 22%.Directed a full scale BPO (business process outsourcing) procurement audit for an international apparel company and developed processes to analyze data that yielded a new $2 million client and further saving the client $500,000 first year then managed analysis, reporting and metrics ongoing.Performed internal audits and established SOPs for all accounts over $1 million in revenue and designed and led internal training program for new account managers and employees.Developed, maintained, updated and executed client-based, engaging on-site training programs and trained clients using adult learning principles allowing the company to see an 80%+ increase in accuracy and quality of performance and a measured increase in sales.Wtitten White Papers about digital, POP and commercial print technology for clients explaining difficult, highly complex and technical issues in a simple, comprehensive way.Project managed the scope of work, programming, content, delivery, testing and implementation of websites for national brand bidding site.