Anthony Proenza Email & Phone Number

“Proven Technology Evangelist and Trainer—can take complex, technical topics and communicate them simply both internally and externally.”Accomplishments (highlights of last 5 years)Developed training courses and performance monitoring systems for new hire training in sales, customer service, premedia and quality control through custom learning platform and KPIs with a focus on personnel growth and driving increase in overall company performance.Led the migration of entire company to 100% SaaS cloud services including all remote staff while showing cost reductions and efficiencies across staff collaboration, file security, audit trail, business continuity and real-time administrative controls.Generated supply chain, client-specific Standard Operating Procedures (SOP) and Service Level Agreements (SLA) that cemented a $16+ million revenue international account, allowing company to grow 38% year-over-year for 4 years’ straightCreated quality control processes, training programs and metrics that kept error rates below 2% across national suppliers with more than $5 million in business.Spearheaded conversion and development of existing platform to a variable data print and mail aggregation platform from scope of work, programming, testing, training and implementation with ongoing technical support that facilitated $1.5 million in annual revenue.Steered the company to 100% outsourced IT services yielding over $150,000 in savings first year and improved up-time for all remote staff by 22%.Directed a full scale BPO (business process outsourcing) procurement audit for an international apparel company and developed processes to analyze data that yielded a new $2 million client and further saving the client $500,000 first year then managed analysis, reporting and metrics ongoing.Performed internal audits and established SOPs for all accounts over $1 million in revenue and designed and led internal training program for new account managers and employees.Developed, maintained, updated and executed client-based, engaging on-site training programs and trained clients using adult learning principles allowing the company to see an 80%+ increase in accuracy and quality of performance and a measured increase in sales.Wtitten White Papers about digital, POP and commercial print technology for clients explaining difficult, highly complex and technical issues in a simple, comprehensive way.Project managed the scope of work, programming, content, delivery, testing and implementation of websites for national brand bidding site.

Listed skills include Advertising, Marketing Strategy, Creative Direction, Graphic Design, and 33 others.