Anthony Puleo Email & Phone Number

New York, New York, Us

-Assist with infrastructure automation activities, partnering with Enterprise IT teams, Architects, vendors, and SMEs in the delivery of SaaS based Financial Services Solutions-Build automation of services into our public/private cloud environments. Knowledge of automation/orchestration tools such as Jenkins, Terraform and Chef.-Discover opportunities and implement automation both at a server level and an enterprise level to streamline processes.-Implement PowerShell scripts that would supervise processes and put in place self-healing mechanisms.-Understand and implement departmental and corporate processes and procedures, including Change Management, Incident Management, and Problem Management

New York, New York, Us

-Manage projects within deadlines and provide project status reports to management.-Responsible for the design and implementation of new technology initiatives supporting PageFlex Storefronts & Campaign Manager sites.-Ensure new technology initiatives are stable and readily maintained.-Create and modify PowerShell scripts to automate repetitive or tedious manual tasks. -Level-3 escalation for Windows Server supported applications and hardware.-Develop processes for the day-to-day system administration of Windows Server environments including; Windows Server 2003 R2, Windows Server 2008 R2 Standard/Enterprise, Windows Server 2012 R2 Standard/Enterprise, & Windows 2013/2016 SharePoint.-Analyze performance of Windows environment and provide recommendations for improvement.-Maintain & utilize Microsoft Active Directory.-Strong project management skills and ability to handle multiple projects at a time.-Knowledge of deploying and maintaining Windows Server environment comprised of servers running both commercial and internally developed applications.-Experience deploying and managing server virtualization technology. VMWare experience.-Ability to communicate, socialize and coordinate technical matters effectively throughout the organization.-Ability to work independently and in a team environment with minimal supervision.-Exceptional analytical, research and problem solving skills.-Experience with MS Office software such as Word, Excel, and Visio.

New York, New York, Us

-Design, implement, troubleshoot, analyze and maintain the IT Infrastructure of internal and external customer environments; including network connectivity and utilization, Windows server administration, virtualization, performance tuning, backup and restore. -Identify, research, and resolve technical problems. -Maintain documentation of client networks and systems. -Familiar with a variety of the field's concepts, practices, and procedures. -Perform a variety of complicated tasks, and provide support for escalated trouble tickets. -Stops/Starts services and applications on production servers. -Performs regular scheduled reboot and clean-up maintenance on production servers. -Perform code promotion and system changes during scheduled change windows. -Participate in server installations. -Help resolve job production outages. -Analyze & implement proper resolution to all technical issues in a timely manner.

New York, New York, Us

-Troubleshooting Internal & External Network and Data-Communication/Operational problems with the objective of restoring service with resolution in a timely manner. -Supporting of Internal/External FTP/NDM processes Support Printing Environment. IPW / JES etc.. -Support internal/external users/processes/network components. -Responsible for ensuring the availability of supported Systems, Applications, Internal & External Data Communication Links, LAN/WAN Network, and Internet Web Servers. -Responsible for Notifications/Escalations to support and management teams Maintains an awareness of network activities and functions. -Stops/Starts services and applications on production servers Performs regular scheduled reboot and clean-up maintenance on production servers Completes tasks assigned by senior technicians and managers. -Perform code promotion and system changes during scheduled change windows. -Participate in server and network installations with direction from the infrastructure system administrators.-Help resolve job production outages. -Analyze & implement proper resolution to all technical issues in a timely manner.

New York, New York, Us

-Coordinating all internal aspects of a Registered Issuer client's campaigns, working with the necessary departments to ensure timing and accuracy of mailing.-Analyzing departmental and organizational operations and recommending solutions to improve the efficiency.-Perform day-to-day assigned functions in the specified time-frame to ensure that client expectations are met and exceeded.-Provide timely and accurate reporting to Client Relations team and all internal departments regarding mailing status, and other inquiries and issues that may arise in the course of a project.-Update and monitor internal reports to ensure the timely and efficient progress of each project.-Appropriately communicate and escalate internal client concerns in a timely fashion avoiding unnecessary client anxiety.-Participated on a team that prepared the department for ISO 27001 certification.-Installation, configuration, monitoring and response to security system.-Use my knowledge and experience with security practices, Intranet and Extranet for department improvements and efficiency.-Set up data sharing and disk partitioning.-Install and test upgrades and patches.-Implement security and encryption.

Armonk, New York, Ny, Us

-Lead for Service Management team, accountable for providing integrated management across one or more Service Management processes for the full scope of the IBM account (or accounts) supported. -Work across all service providers (across IBM business units or third parties) responsible for a portion of delivery, bridging gaps between delivery teams to help drive rapid recovery during major incidents. -Lead ISM process awareness and provide education to delivery teams as required. -Facilitate continual service improvement of the ISM processes for an account or set of accounts. -Work with ISM process managers to ensure that the Process Interface Manuals (PIM) for service management are integrated and aligned with the Global Processes. -Ensure that local procedures and work instructions are developed.-Application Owner with an operating system administrator background.-Serve as point of contact between infrastructure and business teams for development on projects, BAU work, and incident investigation & resolution.-Distributed system application architecture design and implementation.-Implementing application and infrastructure level monitoring and reporting solutions with enterprise systems such as HP BSM, Sitescope, SCOM, SPLUNK, Squared-Up -24x7 Incident management response, including supporting development team in troubleshooting system and application issues and working with client services on impact analysis .-Application configuration management, including setting up and maintaining service accounts and database connection IDs.-Coordinating and working with third party vendors to design, cost, implement, configure, test and troubleshoot applications.

Hempstead, Ny, Us

Co-Founder of Hofstra University chapter of Alpha Tau Omega. Served as President as well as Community Service chair.

Psychology, Psychology, Journalism

Culinary Arts/Chef Training

Regents, General Studies