Anthony Raimondi Email & Phone Number

Charleston, Sc, Us

Charleston, South Carolina Metropolitan Area

Charleston, South Carolina Metropolitan Area

Purpose:Build, develop, and deliver World Class Technical SupportMission:Lead, motivate, and develop teams across the Americas Region to deliver World Class Support for vehicle-related concerns. Skill Set:I am a self-motivated and driven individual striving for professional development both for myself and my team. Communication is at the base of all interactions where people are involved, and I take care to do my best in communicating effectively. Which, for me, always involves reflecting on my own part or role. Finding new and creative solutions through partnerships and relationships makes the difference between success and failure.Collaboration gives me energy and I seek new ways to collaborate in areas that lack collaboration. I choose responsibility over authority and rarely accept the status quo if I see an opportunity. Servant Leadership has become an essential component of my identity and one which I draw from to serve my team to the best of my ability.

Lead, motivate, and develop a geographically distributed team of professionals to deliver World Class Support (technical and non-technical) for vehicle-related concerns. Responsibilities:• Deliver the highest quality, premium level support in compliance with Volvo established methods and procedures• Establish and monitor team KPI’s to ensure consistent delivery with service level agreements• Provide daily insight, supervision and prioritization of all support centers workflow and ongoing project initiatives including resource management• Operational development of VCUS Technical Support Center• Lead the technical escalation process for internal and dealer cases• Ensure the division is represented where retailer feedback or discussion is possible• Chair Technical Support daily Intake meeting• Forecast and schedule training for staff and coordinate weekly staff meetings• Lead team to Investigate and resolve difficult repair situations and participate with local engineering on in-depth analysis• Lead team to work closely with field representatives, traveling to dealers to hear the voice of the customer My Skill Set:• Self motivated and driven for further personal and professional development for myself and my team• Excellent written and verbal communication skills• Excellent planning and organizational skills• Expert knowledge and understanding of automotive technology, 14 years of automotive experience• Extensive knowledge of diagnostic procedures and test equipment• Excellent electronic communications and PC skills• Ability to handle several tasks and responsibilities simultaneously and meet deadlines• Ability to build relationships in order to resolve issues• Ability to give presentations to large groups• Ability to quickly identify and find solutions for “out of line” conditions• Ability to find new and innovative solutions to problems and find creative ways to produce results

Job Summary: Team Leader is responsible for the day to day operations of the Volvo Technical Helpdesk. Planning, scheduling, reporting, training and handling the day to day business issues.To provide technical support to Retailer technicians / internal customers via the Web and telephone. In difficult repair situations, provide the highest quality information and repair methods that complies with Volvo's established repair methods and procedures. Principal Responsibilities: * Document and report in TIE all technical issues and inform appropriate departments of new issues that are negatively effecting customer satisfaction. * Assist Retailer Technicians with guided diagnostics when necessary to ensure the vehicle is Fixed Right The First Time in Time. (RFTIT) * Coordinate with Field Technical Specialist (FTS) on problems and situations that require their intervention. * Investigate and resolve difficult repair situations by duplicating and testing them in the Technical Helpdesk workshop. * Send SPR and Technical reports as needed. * Conduct Retailer visits and rotate to VCC on a regular basis to refresh knowledge and skill level on current and future products. * Monitor and maintain THD phone system. * Attendance and scheduling of THD staff. * Immediately address all IT issues that effect the THD operation. * Update and maintain THD and TIE information on VRC2 and TIE systems. * Schedule and forecast training for THD staff and coordinate weekly THD staff meetings. * Maintain and provide management with THD monthly reports.

Job Summary: To provide technical support to Retailer technicians / internal customers via the Web and telephone. In difficult repair situations, provide the highest quality information and repair methods that complies with Volvo's established repair methods and procedures. Principal Responsibilities: • Document and report in TIE all technical issues and inform appropriate departments of new issues that are negatively effecting customer satisfaction. • Assist Retailer Technicians with guided diagnostics when necessary to ensure the vehicle is Fixed Right The First Time in Time. (RFTIT) • Coordinate with Field Technical Specialist (FTS) on problems and situations that require their intervention. • Assist Field Technical Specialist with Master Tech Meetings as needed. • Investigate and resolve difficult repair situations by duplicating and testing them in the Technical Helpdesk workshop. • Conduct Retailer visits and rotate to VCC on a regular basis to refresh knowledge and skill level on current and future products. • Agent evaluates case with reference to prior warranty repairs and software status etc.

Job Title: Volvo Master TechnicianCertifications: ASE Master CertifiedL1 Advanced Level SpecialistResponsibilities: Diagnosis and repair of of all vehicles.Upgrade and maintain all hardware and software components for computer systems in the parts and the service departments.Update dealership website with new content and maintain specials / promotions for the parts and service departments. Representative in charge of contact with digital advisor for website performance.

Job Title:Service AdvisorResponsibilities:Address customer's concerns regarding repair and maintenance of their vehicle.Report technicians' findings to customers and recommend repairs necessary for vehicle.Upgrade and maintain all hardware and software components for computer systems in the parts and the service departments.Update dealership website with new content and maintain specials / promotions for the parts and service departments. Representative in charge of contact with digital advisor for website performance.

Job Title: Volvo Master TechnicianCertifications: ASE Master CertifiedL1 Advanced Level SpecialistResponsibilities: Diagnosis and repair of of all vehicles.Upgrade and maintain all hardware and software components for computer systems in the parts and the service departments.Update dealership website with new content and maintain specials / promotions for the parts and service departments. Representative in charge of contact with digital advisor for website performance.

Bachelors, Organizational Management

Associates, Automotive Technology