Azenta is dedicated to enabling life sciences organizations around the world to bring impactful breakthroughs and therapies to market – faster. By integrating our industry-leading capabilities, Azenta Life Sciences enterprise-wide sample exploration and management solutions will accelerate discovery, development and delivery, with greater speed and precision. I manage the Customer Service Teams based in our multiple UK and German locations with global coverage supporting Customer Service Operations, order management, colleague development, escalations, reporting and maintaining/developing inter-departmental relationships.

Providing structured and proactive new product sourcing, driving innovation, managing procedures and ensuring that the products and services which OnSite Support deliver to our customers exceed requirements both of standards and client expectations.I manage the categorisation of all products, am heavily involved in our quality structure as well as reporting, and lead training sessions to ensure our staff remain some of the most knowledgeable experts in the industry.

Onsite support is a family business which has grown rapidly in the past few years servicing the needs of many industry leading clients. I was responsible for the day to day running of the Customer Support Team dedicated to ensuring our customers receive the high level of service for which we are known in the industry. The team is (still!) a vibrant and powerful part of the company.I focused on areas where we are able to keep ahead of our competition through innovations and system improvements. I was responsible for non-Conformance within the support team and Exemplary Performance implementation across the entire company where we recognise where we excel and where we can improve. I constantly developed our Customer Care Plan to ensure it was able to meet changing customer requirements and be flexible enough to cater for customers with specific requirements.Other responsibilities included lead involvement in blue chip accounts, leading product training sessions and ensuring the Customer Support Team exceeds the expectations of our clients when they contact us either by phone, fax or email.

Sale of laboratory equipment, specialising in centrifuges and heat sealers as well as service contracts for all manner of laboratory equipment. Taking part in supply and service tenders for both national and local companies from organisations as large as the National Health Service, to small independant pharmaceutical laboratories across the United Kingdom.

As sales and marketing administrator for MSE (UK) Ltd I specialise in tender submission and sales negotiation. Knowing the range of products we offer as well as our competitor's products puts us in a better position than many of our competitors, and allows us to price competitively.

Sales Executive at a leading GA parts firm. I specialised in avionics and instrumentation using my technical abilities to grasp how products operate in order to better advise which to us. From 01/2008 I was responsible for all Danish, Swedish, Norwegian, Finnish and Icelandic accounts.