Spearheaded the successful migration from legacy systems to new, innovative solutions, ensuring seamless transitions and minimal disruption to operations.Designed and directed a comprehensive data archival strategy, including rigorous testing and selection of optimal solutions for legacy system preservation.Acted as a client advocate, identifying opportunities to enhance processes, improve product delivery, and maximize customer utilization and satisfaction.Collaborated cross-functionally with teams and leadership to evaluate best practices, align with corporate strategies, and streamline process transitions for improved efficiency and scalability.Delivered measurable results by fostering alignment between technological transitions and business objectives, ensuring long-term organizational success.

Develop and direct team over 100 employees on client lifecycle success.Responsible for the clinical client services team with direct reports of support and consulting product owners.Client advocate with attention to opportunities to better processes with delivery of products and customer utilization.Collaborate with teams and leadership across TruBridge companies to review best practices, corporate strategies, and transition of processes.

In this role, I oversaw a talented and diverse team of 17+ direct reports, including delegating workload, training, and operational leadership. I also ensure proper client service, communications, and workflow optimization to streamline operations. My vast knowledge of the field allows me to educate a high performing team on processes and intricacies of project management initiatives. I utilize strong relationship building to train and mentor staff on implementation of new regulations, standards, and guidelines to achieve company goals and objectives. I also use strong analytical skills in the field to troubleshoot issues and concerns until resolution and drive comprehensive implementations.

During my time as a Senior Implementation Professional, I directed comprehensive clinical operations and implementation for post-acute facilities nationwide. I also worked with a diverse team to assist with certification of vendors for interoperability. My strong relationship building allowed me to provide world class client service to assist the product development team drive better workflows for software end users. I also served as subject matter expert for technical issues and concerns until resolution.

During my time at Servant Pharmacy, I was National Director of Accounts. While there, I collaborated with leadership on opening and staffing three pharmacy locations in two states. I also directed customer onboarding of pharmacy services, including integration support for pharmacy software and EHR products. My vast knowledge of the field allowed me to train and educate a high performing staff on workflow optimization and case studies to ensure streamlined operations. I utilized comprehensive management skills to oversee high-profile accounts, including client service, client education, and implementation of new products and services. My strong due diligence and work ethic drove business growth, including management of $3M+ in total annual revenue.

As an Assistant Director of pharmacy, I managed a strong team of 30+, including delegating workload and personnel evaluations. I also built and sustained strong and long-lasting relationships with vendors, clients, and providers within the market. My strong leadership ability allowed me to drive comprehensive streamlining and design of workflow efficiencies regarding management of medication processing and delivery with 50+ post acute facilities.

During my time as Order Entry Manager I oversaw daily management of order entry to efficiently deliver prescription processing. While leading a team of 15+ employees and providing services to over 100 post acute facilities.