National specialty food market chain store. Annual revenue: $14M. Manage department inventory, pricing integrity, merchandising, staff, and other operational processes. Ensure correct ordering, receiving, unloading, storage, and rotation of merchandise and displays. Responsible for department’s weekly profit to plan ratio. Supervise two full-time Assistant Grocery Specialists, full time Receiving Specialist and four part-time Grocery Clerks.

Upscale boutique specialty foods market and catering business. Manage and supervise up 25 part-time staff and sales floor and back of house. Manage and trouble shoot customer, vendor and department challenges in Bakery, Butchery, Deli, Produce, Kitchen and Sales floor. IMPACT & KEY COMPETENCIES: • Communications: Initiated communication and made critical suggestion to address broken refrigerator in timely manner, saving $1000+ worth of product. • Network Administration:Successfully mitigated and finally resolved critical technology failure during rush period by addressing ongoing IT issues (unresolved by IT technician) impacting point-of-sale, preventing financial loss. • Customer Relations: Cultivate customer relationships by consistently leveraging strong relationship and trouble-shooting skills. Adopt quick decision-making skills providing a family friendly atmosphere.• Produce Manager:Manage full scope of produce department, vendor relationships, purchasing, quality, merchandising, and pricing and customer relationships. • Sales: Engage in entire sales process from initial customer engagement, to produce and catering choice selections, portioning and preparation suggestions and up-selling produce resulting in increased sales margins as well as heightened attention to customer care. • Vendor Management: Manage multiple vendor relationships to ensure best possible quality produce is readily available to meet customer needs at best possible wholesale price point.• Staff Supervision: Supervise 30 associates. Recognized by upper management for demonstrating model behavior to “raise the bar” and improve staff performance. • Closing Manager: Verify cash drops and secure into safe. Reset cash tills for next day opening. Oversee all logistical aspects of catering orders to ensure customer satisfaction. Ensure all departments are left clean and organized including ensuring gas, fans, lights and all kitchen appliances are off, set alarms, lock doors.

Retail merchandise chain specializing resale of overstock upscale home furnishings.• Store Management: Opened and closed store, supervised staff of 5 associates.• Cash Management: Performed all daily financial tasks including accounting, safe balancing and audited reports for special transactions.• Merchandising: Merchandised inventory for retail and coordinated 4th quarter inventory assessment.• Supervisor:Directed physical breakdown of store and transfer of merchandise to Rhode Island location.

• Administration: Assisted three managers: Purchasing, Production Control, Inventory and VP Administrative Assistant.• Inventory Management: Created charts and graphs for inventory analysis using MS Excel and PowerPoint. Managed MS Excel based inventory and produced stock requisitions for production control.• Purchasing: Liaised between purchasing, customer service and accounting. Created and distributed purchase orders for company purchases.