Anthony James Email & Phone Number

Ponte Vedra Beach, FL, US

Ponte Vedra, Florida, United States

• Created and maintained chapter web sites, social media accounts, and monthly e-newsletter.
• Introduced organization to MailChimp and coordinated all email marketing campaigns.
• Planned four-day national annual member event for over 2,000 participants.

Saint Augustine, FL

• Managed customer relationships increasing sales by over $500,000 annually.
• Launched a direct-to-consumer line of business using existing inventory.
• Improved operational procedures to enhance production efficiency and increase output by over $10,000 per shipment.
• Implemented document management system for customer and vendor contracts and invoices.
• Oversaw inventory restructuring and organization for 6,000 SF warehouse and implemented a minimal waste policy.
• Assisted in the rightsizing of the business by eliminating non-productive roles and creating five new high-performing roles.

Atlanta, GA

• Managed Legal Department’s inbox responding to customer and internal requests and distributing 75 - 100 inquiries per day to the appropriate team members.
• Sourced and implemented firm-wide contract management, organization, and storage software ContractWorks.
• Implemented electronic and physical filing system for contracts and Data Processing Agreements in compliance with GDPR.
• Ensured every vendor complied with data privacy and data protection laws in addition to SOC and SOX controls.
• Created, coordinated, and presented GDPR (General Data Protection Regulation) training to employees.
• Collaborated with internal teams including IT, Operations, Procurement, Customer Support, Human Resources, and Risk Management to ensure all teams are complying with GDPR standards.

Atlanta, Georgia, United States

• Supported an average of more than 40 customers per day with high happiness scores utilizing Zendesk and LivePerson.
• Assisted in the training of new agents by acting as a shadow and mentor.
• Created and distributed Internal Compliance Newsletter to promote a better experience between customers and technicians.

Marietta, GA

• Provided email, call center, and in-person customer service to over twenty-five clients per day.
• Reviewed and approved and payment for all vendor invoices.
• Conducted interviews with defendants to determine indigent qualification for legal aid.

Marietta, GA

• Assisted Judges with scheduling of trials and hearings via calendar management.
• Published jury verdicts, prepared sentences, and organized bench warrants.
• Coordinated jurors and assisted in the striking of juries

Brunskwick, ME And Norfolk, VA

• Managed administrative and human resources tasks for over twenty officers and 100 enlisted personnel within squadron.
• Performed payroll processing, staffing reports, and record maintenance while in combat zone in Iraq and while onboard the U.S.S. Theodore Roosevelt.

Professional Diploma In Ux D, User Experience Design

Bachelor Of Science, Communication And Media Studies