Coordinated full array of transportation services. Including but not limited to; 53’ dry van and refrigerated full truckload, flatbed, over dimensional/ heavy haul flatbed, straight truck, hotshot/ expedited, hazmat, less than truckload, air, rail, and transload services. Evaluated customer delivery needs while analyzing and providing solutions for most cost-effective modes of transportation. Expanded supply chain management experience with international freight handling. Collaborated effectively with clients to service and manage their day-to-day freight operations. • Established new relationships and built on existing partnerships to sustain and generate additional business• Negotiated rates and terms for bids on current and future shipments• Led the Buffalo Domestic branch to multiple budget breaking months (Exceeding $40k) by leveraging carrier rates to maximize profit and gaining repeat business • Supported and accompanied sales during meetings and quarterly overview presentations• Onboarded new clients and created standard operating procedures • Adapted to multiple client and carrier software systems and expanded on relationships with contacts and facilities utilized • Identified issues with shipments through tracking in order to implement timely solutions • Knowledgeable of international airport and container freight station recovery and delivery requirements • Initiated freight claims resolutions • Identified as a leader within the Domestic department and selected for the Dale Carnegie Skills for Success course • Trained new employees on daily operations and customer guidelines• Created a training guide for new international employees and leadership team on Domestic freight requirements • Thrived in a fast paced, high-energy environment

Managed item setup and maintenance, including pricing and exclusiveness for all Mattel and Fisher-Price products. Collaborated with customers and Distribution Centers to maximize order fill rates and ensure on time delivery of customer purchase orders. Researched and resolved domestic shipment issues. Monitored customer orders, allocation plan and inventory to improve order fill rates.• Provided accurate item, order, and shipment information to customers for use in planning, scheduling, and forecasting• Served as Primary contact for National and Priority accounts as well as Sales Managers in all telephone and written communications• Entered and maintained accurate pricing and product specifications through Electronic Data Interchange (EDI)• Processed account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments• Maintained proper Dating Terms and Promotional Programs on all purchase orders• Established and maintained system code files and customer profiles• Initiated changes or cancellations of orders to avoid shipping delays

Managed new and distressed accounts to build client partnerships and drive business. Communicated and evaluated customer freight needs to generate additional business and revenue. Developed relationships with customer contacts to identify and improve supply chain processes. Revised the growth strategy as necessary for the profitability of each account.• Communicated with customers to service and manage their day-to-day shipments• Researched and priced rates and terms for bids on current and future shipments• Ensured timely appointment scheduling and tracking of shipments• Adapted to multiple client software systems • Identified issues with shipments and implemented timely solutions• Resolved billing issues with carriers and customers

Served as a liaison between all departments and their staff. Knowledgeable of all services, and responsibilities to effectively communicate with existing and new members. • General administrative duties that included: answering and directing all incoming phone calls, greeting all members and guests, scheduling guest services, and following-up with member and guest inquiries via email correspondence • Maintained all point-of-sale transactions• Facilitated the orientation of guest registrations and new members• Assisted in the marketing and distribution of programs and club information• Understood and followed all protocols for emergency codes

Supervised the fitness centers drop-in childcare center. Provided direct care and facilitated exploration and learning in safe and creative environment.• Coordinated various games and projects to keep children and staff engaged• Maintain an impeccable physical environment by following daily maintenance• Trained new employees and delegated responsibilities