Anthony Robano, Phr Email & Phone Number

Phoenix, Az, Us

Hollywood, Florida, United States

Phoenix, Arizona, United States

- Project Management: Monitors the project budget and scope of work, ensures deliverables are accurate and completed on time; raises concerns as issues arise.- Supervising: Peer review work completed by junior colleagues to ensure accuracy of work. Provide additional training when gaps are identified.- Reporting: Pull monthly reports from vendor website and compile into master report for client meetings. - Vendor Management: Establish relationships with appropriate contacts and resolve eligibility, claims, billing, and contract issues on behalf of the client.

Lincolnshire, Illinois, United States

- Supervising: Manage team chats to ensure customer care representatives are getting accurate information they need to explain 401k plans back to their customers.- Reporting: Pull reports for management and presenting reports during client meetings.- Analysis: Review reports to analyze data to look for areas of improvement to streamline day to day operations.- Training: Perform training for new hires on client’s 401k plan programs and conducting follow-up after training to ensure employees are proficient with the knowledge and no other training is needed.

Lincolnshire, Illinois, United States

- Leadership: Manage 20+ customer care representatives providing support and employee development focused on medical, 401(k), and pension benefits program provisions, processes, workflows, and project work. Write and deliver annual performance reviews.- HRIS System: Utilize Workday to review employee data, process necessary data changes and run reports to supplement deliverables.- Process Improvement: Created a new process to track quality program changes utilizing Excel to ensure ease of use for the entire department.- Recruiting: Support staffing activities by attending local career fairs to solicit brand awareness and interviewing for both entry level and management positions.

Lincolnshire, Illinois, United States

- Trained new and existing employees on medical, 401(K), and pension benefits programs- Spearheaded 3-month project processing HR transactions in PeopleSoft for existing key client which resulted in additional business

Lincolnshire, Illinois, United States

- Read, interpret, and explain medical, 401(k), and pension employee benefits program documents to customers daily

Bloomington, Illinois, United States

People manager with 5 employees who tested circuit boards to make sure they pass testing requirements.

Bloomington, Illinois, United States

Handled 50-60 inbound/outbound calls providing the highest level of customer service to ensure the timely collection of past due debts.