-Responsible for the operations and marketing of company stores with focus on the 6 stores in the Erie, PA market-Recruited, interviewed, hired, and trained more than 80 individuals for management positions-Performed employee evaluations and initiated performance improvement plans-Implemented and monitored the bonus structure related to supervisory compensation-Restructured the Erie Market, opened stores and assisted with closing the Regional Administrative Office

-Greeted customers and provided exemplary customer service-Managed online and phone reservations, maintained all related systems-Directed housekeeping staff to ensure all rooms were clean and fully furnished to accommodate guests’ needs-Coordinated group reservations and arranged personalized services for VIP customers and event attendees-Upsold additional facilities and services, when appropriate

-Strategically sold products through education and recommendations, developed customer loyalty and trust-Maximized product freshness and quality for customers by rotating stock-Received deliveries, provided an accurate accounting of items received to reflect goods delivered-Developed product/industry knowledge by attending seminars & offering wine tasting in the community-Assisted with opening the Winery Shops in Grove City, Millcreek Mall, & Millcreek Wal-Mart locations

Allegheny Health Network (Saint Vincent Health System) – Erie, PA-Executed 14+ annual events including the Crystal Ball, Festival of Trees, & Children’s Miracle Network Telethon -Developed campaigns related to corporate giving, individual loyal donors, and employee giving-Facilitated a successful capital campaign to fund the Mobile Medical Unit, NICU & Pediatric renovations -Grew volunteer base by 150% within 2 years -Implemented the Junior Volunteer Program and recruited 100+ students annually -Responsible for the day to day operations of the “Inspired” Gift Shop and Women’s Center DME Store -Served on over 6 SVHS Community Boards, generated over $300,000 annually

-Created & implemented a strategic business plan to achieve sales goals related to Corporate Room/Meeting Sales -Conducted a minimum of 10 sales calls per week to qualify leads and arrange site inspections/propose sale -Completed 4 Marriott International Certification Programs (Sports, Motorcoach, Religious, Extended Stay)-Executed/supported operational aspects of the business (i.e. proposal, rate letters, contracts, correspondence, etc.) -Implemented a Customer Service Training Program and engaged each hotel team-Responsible for key business accounts including Erie Insurance, General Electric, Lord Corporation, Eriez,, etc)

Country Fair is a convenience store chain that has more than 100 stores in Pennsylvania, New York, and Ohio.