In this executive role, I am responsible for the strategic vision of HR analytics and technology. - Provide human resources associates, business partners, and leaders with data analytics and strategic technical support- Advance efficient mechanisms for reporting, predictive analytics, metrics, and insights that allow our partners to understand the impact of business decisions and also measure a variety of people-centric outcomes- Development and support in Tableau, PeopleSoft, Queries, SQL, Salesforce, an array of system configurations, etc- Apply skills in consulting, project management, user experience design, and analytics around PeopleSoft HCM- To develop actionable metrics, the development of knowledge in broad HR policies and processes in the health system and the school of medicine functions within my team has been fundamental in areas such as recruitment and retention, organizational and leadership development, change management, succession planning, compensation management, and employee and labor relations- Design and build centralized reporting databases(Oracle) to facilitate, automate and centralize reporting utilizing tableau server. This includes operational (salesforce, recruiting, onboarding, etc.), financial, and process improvement reporting- Part of the HR leadership team sets the strategic objectives, priorities, and resources to align with the system and school of medicine goal of 40,000+ person institution- Focused effort to identify, communicate, and consult with staff on training and career development opportunities for HR team members- Lead, developed, and deployed an HR process excellence team and program to facilitate organizational and behavioral change, process documentation, business requirements for new system integrations, analysis, and consulting on operational issues to design and deploy new processes or systems

• Analytics thought leader who will shepherd the creation of HR analytics and reporting strategy needed for NYU Langone Health to drive efficiency, effectiveness and data-driven decision-making.

• Developed and implement a departmental scorecard • Built operational and predictive models utilizing supply chain, clinical data, and financial data • Managed data and metrics, analyze trends and assess the impact of interventions on outcomes by utilizing a variety of statistical methods• Lead development of Key Performance Indicators (KPI's) used to evaluate factors that are crucial to the success of the Lean Management Office• Responsible for determining the organizational impact of Lean initiative operational implementation involving multiple stakeholders across the hospital matrix organization

• Working with the LMO team and customers to manage data and metrics, analyze trends, and assess the impact of interventions on outcomes by utilizing a variety of statistical tools and methods• Constant hypothesis testing; conduct analysis, and present data in a usable format to effectively communicate with all levels of the organization• Leverage demonstrated knowledge of financial concepts, statistical analysis and software applications to provide relevant data to drive short-term and long-term business investments at all levels organizationally

• Consultant who designs efficient work streams to assist our internal customer business lines in developing cohesive framework to achieve goals • Conduct market research to better understand industry trends in order to frame a concise plan to accomplish corporate objects • Determine root cause using gap analysis, predictive models, along with the development and implementation of process improvement recommendations• Use data modeling tools to quantify paradigms that can result in increased customer satisfaction in JD Power Survey • Raw data mining, bottom-up analysis to formulate sound business decision based on available quantifiable data • Prepare necessary contractual agreements • Execute long-term brand strategy goals by leveraging visual data analysis to obtain and present conclusion to executive management • Facilitate deep dive analysis of all analytical software that will warehouse data • Analyze, appraise and integrate granular data from multiple sources using tableau software • Capture and present data analysis to internal stakeholder’s at various levels • Provide timely solutions through direct interaction with leadership team or by facilitating user teams to develop and modify work process flows• Develop and implement process improvement recommendations to executive team using quality tools and Lean Six Sigma methodology • Provide timely feedback to determine effectiveness of implemented solutions and take corrective action as required• Maintain and apply working knowledge of client standards for business controls

Course: Urban ICT and City Operations CUSP-GX.5002.002Guest Lecture: Center for Urban Science+Progress (CUSP)Topic : Utility Industry: Analysis "A microeconomic perspective of utilities. The evolving environment for natural monopolies. Specifically investments in customer experience technology, smart meter technology and the use of data to drive actionable, synergy savings that are sustainable"

• Prepare and execute maintenance schedules and testing procedures to insure proper operation of the AMI system and automatic billing process• Administer records and field reports associated with the operation of AMI revenue metering• Act as a consultant to other departments on matters of revenue metering and associated communications• Coordinate the work of technical field personnel engaged in the installation, repair and maintenance of AMI equipment and associated metering instrumentation• Responsible for providing billing determinates to the MDM and CAS billing systems• Accountable for investigating communication and metering malfunctions• Conduct special investigations and studies concerning performance and system AMI, MDM and Command Center reliability• Develop and manage ongoing relationships with key internal and external stakeholders in order to identify and deliver solutions that benefit both parties• Support the philosophy of team development across all activities in order to achieve business objectives and continuously improve performance

• Proactively interface with all business lines and communicate benchmarking measurement and communicate all elements of to create balanced results• Extract proprietary reports that track service level agreements criteria and financial information to optimize departmental operations. Inevitably, implementing process improvements through all lines of business when applicable. • Investigate and resolve significant billing & credit issues for customer using the appropriate areas for electric utilities. Communicate resolution in a manner the customer can understand including bill analysis on spreadsheets• Contribute to training design for Managed Accounts Services to enhance customer experience regarding delivery of service and communication to drive a culture of continuous improvements• Manage the internal escalation process and liaise with directors from various business lines for a resolution• Work collaboratively with the marketing and sales teams to achieve business and customer satisfaction objectives• Manage stakeholder communication and the adherence of regulatory guidelines for LIPA using tariff as a guideline

• Developed, maintained and analyzed process required to effectively manage significant revenue accounts, this includes billing support and other customer requests Communicate with customers, whether in person, by telephone, or by written correspondence concerning accounts complex billing transactions that represent 90% of National Grid and LIPA revenues• Design and implement new and existing databases to effectively track, analyze and manage significant revenue customer requests, through resolution keeping records and following up on work requests across internal business channels. While monitoring key performance indicators• Provide feasibility studies, analysis and solution definitions as well as implementation of solutions for service level agreements within customer and operations business lines to my director

• Managed and maintain multiple active clients list for all of Long Island• Supported and maintain direct marketing campaign to increase sales opportunities within organization by marketing with promotional material to existing and potential client base • Energized usage and value through advertising and promotional strategies to ensure sale opportunities within restaurant client base• Managed regular customer inquires, specifically contracted service cost and products delivered, inform and increase customer satisfaction• Supported technical department for requirements gathering prior to implementation of systems• Identified non-traditional sales methods and leverage to increase quarterly gross goals

• Identified new business opportunities for airline catering and participate in the bid and proposal process • Managed regular customer inquiries and build relationship to improve business penetration • Retained existing revenues with current contracts and negotiated rates with Qatar airlines, Air Jamaica, etc…• Forecasted and reviewing all billing and adhere to contracted rates• Coordinated incoming shipments from overseas with clearing broker• Prepared and development plans for designated airlines • Corporate Field Liaison for both at Newark airport and JFK airport• Supervised union staff for proper food production, HACCP procedures & menu specification to be followed for instance, recipes, serving portions and to adhere to contracted man our rate to ensure proper invoicing • Ensured all proper corporate kitchen procedures are followed at the local level, food safety for government review, Specifically the USDA • Managed and coordinated with the Middle East, Northeast USA and UK

• Managed and maintained multiple national brokers accounts• Liaised and build relationships between several internal business line leads to resolve contractual concerns and to adhere to New York State, federal requirements and within that State in which the contract and funding occurs. • Drove usage and value proposition to clients to ensure renewal and sales opportunities within client base• Managed all inbound broker inquires within assigned national accounts, including all internal business lines designated to national accounts• Offered value added resources to sales force to reach growth targets monthly and quarterly• Analyzed and calculate client financial data determining feasibility of meeting prerequisite to fund mortgage• Part of the compliance and validation process required by the federal government such as processed and screen underwritten stipulations of loans prior to funding