•Served as lead design engineer and mainly supported large Versa and Cisco/Viptela SD-WAN projects for Fortune 500 companies.•Developed and delivered proof of concept designs/configurations for network solutioning and optimization based on customer requirements and technical goals.•Served as the customer's technical adviser and architect, providing comprehensive solutions to meet the customers business and technical requirements.•Developed and maintained device-level templates, design and implementation documentation for various managed network platforms.•Successfully lead site implementations and performed design impacting changes for numerous projects ensuring acceptable application routing functionality and failover/backup solutions.•Routinely assessed the customer’s current managed network and evaluated the benefit and compatibility of new software or hardware releases consistent with customer’s current architecture and business requirements.•Performed lab testing of new features and technologies based on customer requirements.

•Work with customer technical teams to provide solutions for customers' internetworking communications requirements.•Investigate, design, plan, and implement physical and logical communications networks.•Prepare schematics to define and illustrate network design solutions.•Prepare work orders containing instructions to be used by technicians to configure network hardware and software.•Perform router/switch network hardware/software upgrades.•Provide IP Routing Strategy - Routing Protocol Development (BGP, IGRP, EIGRP, OSPF, Etc.).•Provide IP Addressing Strategy - NAT, Re-Addressing.•Perform WAN - IP Routed Network Integration.•Interface with different network supporting organizations such as Operations (NOC), Security, Voice, Datacenter, etc.

• Installation, configuration, operation and maintenance of IP data and telecom communications equipment, including associated DNS/DHCP configuration. • Troubleshooting and repair of complex IP data and telecom communications equipment hardware and configuration issues, within defined service level agreement period. • Direct customer interface on install and repair requests related to new equipment installs and overall functionality of IP (data/voice) and telecom communications equipment.• Use of software tools such as SolarWinds to identify and diagnose network status and problems.

Assisted customers with troubleshooting hardware/software related issues across multiple Cisco switching platforms in a fast paced, dynamic TAC environment.Effectively built and utilized complex lab setups to reproduce and solve customer issues.Utilized networking tools such as traffic generators (lxia, Spirent), and sniffers (Wireshark), to perform packet analysis and troubleshooting.Identified new and existing software defects based on symptoms presented in customer networks and made recommendations to customers with steps to resolve those defects. Analyzed and diagnosed network connectivity issues live via Webex utilizing an in depth knowledge of layer 2 and layer 3 protocols and hardware forwarding on Cisco Switches.Managed dozens of customer cases on a daily basis, prioritizing based on severity level to meet customer SLA requirements.

Facilitate both the Verizon Business Internal Data Network and the Verizon Managed Network. Troubleshoot and restore WAN/LAN connectivity issues from the edge to the core on global, multi-vendor networks consisting of 7000+ network devices.Perform fault isolation, protocol analysis, configuration modifications and platform upgrades to a variety of networking equipment types such as Cisco/Juniper Routers and Switches, Cisco Firewall Switch Modules, Aruba Wireless Controllers, and F5 Load Balancers. Collaborate with Architecture / Design team to resolve complex network issues induced by potential design flaws or inefficiencies.Provide expert consultation to Tier One Engineers as well as customers when required.Interact remotely with onsite technicians to troubleshoot network issues in real time. Spearheaded the VMN-SNM Remediation Project which improved accuracy of device records for thousands of devices. This enabled a seamless migration of equipment data to a more granular and intelligent database. Gained familiarity of two different, vast networks within one year of joining the team.

Network troubleshooting, implementation and fault resolution for complex Layer 2 and Layer 3 Switching, Routing, and MPLS VPN issues. Proactive threat identification, configuration analysis, monitoring of Network Management Systems as well as pre and post implementation checkouts for branch offices, data centers, and core network infrastructure.

Monitored, troubleshot, managed, and supported the entire Cigna Healthcare network infrastructure.Implemented configuration changes during scheduled change window on LAN equipment.Used Cisco show commands to diagnose and troubleshoot router and switch issues.Troubleshot Routing Protocol, LAN switching, and Physical Layer issues frequently. Engaged and coordinated with Field Technicians and Service Providers.Interfaced with clients to gather critical information on issues and provided updates to progress and expected time of resolution.

Managed new and existing installations, expansions, and decommissions.Administered voice system upgrades and preventative maintenance processes.Coordinated retail store installs, expansions, and upgrades.Evaluated technical requirements for high-level enterprise voice technology planning.

Managed up to fifty VoIP and Data T1 orders on a daily basis while coordinating with customers, account managers, and technicians to process and schedule service activations and ensure that all orders stay within set intervals. Acquired voice channel and data networking information from customers and applied the information into a customer database.Determined proper service type and features based on customer requirements.Handled inbound and outbound customer calls and provided a status update of service installation and outages to the customers.

Designed, configured, installed, and maintained a live Wireless VoIP network.Configured, tested, and troubleshot Two-way radio Portables and Mobiles.Configured, tested, and troubleshot Motorola Repeaters and Base Stations.Conducted wireless site surveys and diagnostics for a wireless network.

Provided training for Channel Partners on Nortel SMB and Enterprise products and solutions including the Nortel SMB data portfolio, Ethernet Routing Switching, Multilink Trunking, SIP phones, WLAN, Business Communications Manager 50/200/400, and BCM Contact Center. Demonstrated and presented the BCM50/200/400 to Channel Partners and customers showcasing all features and functionality including VoIP, Call Center, Element Manager, Call Pilot, and Data Networking. Designed VoIP and Data networks for customers using the Design Expert Network Design tool.Completed customer PBX quotes using the Nortel Enterprise Configuration tool.Built and maintained relationships with Channel Partners.Designed and installed a LAN in a lab environment and performed tests and upgrades.

Tested the Nortel Wireless Site Survey Tool for product development.Conducted wireless surveys, analyzed results, and generated reports.Designed and installed a LAN in a lab environment.Delivered PowerPoint presentations to the Enterprise Sales team.