Anthony Rosquete Email & Phone Number

Miami, Florida, United States

Miami, Florida

- Managed and coordinated the technical services team made up of three technicians along with three sales agents. Delegated tasks to technicians and provided final level of support for help desk, network and server providers for all sites in the U.S. and Canada.- Maintained an 85% success rate on managing remote installations, training, maintenance and repair.- Proactively delivered installation and training for the largest supermarket chain in Canada to over 35 supermarket operators in a 4-day visit achieving an overall project success rate of 90%.- Improved operational efficiency by decreasing average call resolution time from 9 hours to less than two.- Team development and culture growth through the use of one-on-one trainings, coordinated meetings, and performance management reporting.- Earned a stellar reputation by achieving consistent improvements in overall performance by ensuring all customer issues are satisfactorily resolved utilizing engineering, manufacturing and other teams as needed and on a timely basis with 80% success rate.- Collaborated with over 20 service providers throughout the U.S. and Canada while negotiating service contracts and effectively reducing costs by 30%.- Prepared all technical and service reports and presentations on class issues found in the field for R&D reporting.- Led project on reducing parts breakage by 75% per location and by reducing service visits by 80%.- Tracked and monitored spare parts inventory in order to surpass the forecast goal of maintaining $500K in parts sales. Reduced inventory costs by 5% eliminating obsolete parts.- Increased retail parts sales by utilizing customers purchase history and prepared a comprehensive package of parts for individual customers at a discounted price while utilizing ordering strategies to best capitalize on profit but also make the packages attractive to customers.

Latin America

Project Manager for HP Indigo Series 4 Digital Printing Press Project. Responsible for the successful installation of digital printing presses for 24 customers in 7 countries in Latin America with each project ranging from $1M to $1.7M - Leader of all post sales activities related to preparations of installations in the region - Managed and outlined project requirements, planned, prioritized and scheduled project tasks and timelines - Defined implementation plans and performance tracking processes to ensure project and customer deliverables - Developed various communication and reporting platforms - Aligned project objectives with global business units and sales teams - Grew production and eliminated down time to over 50 customers in over 20 countries

Hp Indigo Latin America

Program Manager for the “Labels & Packaging Ramp-Up Program” servicing 100+ customers in Latin America. In charge of program from inception to completion, including managing all sales activities, project management, and installations. - Managed the design layout, development and implementation of digital printing presses - Coached and motivated more than 75 internationally deployed team members - Served as the primary relationship manager between distributor channel and service teams - Recommended strategic plans ensuring successful operational objectives based on analysis of customer service data and performance reports - Developed personalized actions plans, documented program requirements and implemented program and installation schedules - Proactively prepared detailed technical and business reports that included inventory of services, standard service metrics and analysis, and improvement initiatives - Communicated regularly with stakeholders to set and manage expectations - Managed and supported distributor channels with digital presses and server installations by preparing customer sites and ensuring site readiness, delivering press authorizations and server licenses, communicating effectively with engineers, escalating issues and reviewing orders - Recognized in the Making a Difference FY13 program for customers

Hp Indigo, Latin America

Escalation Engineer responsible for providing remote and on-site technical support for Mexico, Central America, Venezuela and the Caribbean markets servicing over 75 customers. Implemented quality control objectives, activities and procedures resolving mechanical, electrical, and print quality issues, while maximizing product reliability and ensuring minimal cost. - Served as a liaison for the technical team and distributor channel engineers in escalated troubleshooting - Assisted distributors with site preparations and installations as well as provided on-site training and mentoring to distributor channel engineers - Led installations for distributor channels of new introductory presses - Scheduled proactive visits to maintain service relationships with customers - Kept abreast of latest trends and state-of-the-art tools and software by attending trade shows, workshops and training - Recognized in FY10 and FY11 for Performance Achievement

Southern Region, Florida And The Caribbean

Field Service Engineer responsible for performing hardware maintenance and repairs on customer equipment working primarily for the Caribbean and Florida markets. - Handled technical problems promptly, escalated issues according to established procedures - Installed, configured and repaired systems by providing remote diagnostics and support - Participated in weekly conference calls with distributors and other service divisions - Provided product demonstrations and technical training