Directed a high-performing team of 10 direct reports across 6 regional offices, overseeing the complete lifecycle of IT systems for 2,300 nationwide stores. Responsibilities included hardware, operating systems, remote management, Microsoft 365, mobile device management, defining support catalog model, and Level 2 and 3 support.Collaborated with senior leadership to plan and execute a $9M annual budget, contributing to licensing management, forecast planning, resourcing, and project… Show more Directed a high-performing team of 10 direct reports across 6 regional offices, overseeing the complete lifecycle of IT systems for 2,300 nationwide stores. Responsibilities included hardware, operating systems, remote management, Microsoft 365, mobile device management, defining support catalog model, and Level 2 and 3 support.Collaborated with senior leadership to plan and execute a $9M annual budget, contributing to licensing management, forecast planning, resourcing, and project budgeting.Standardized regional configurations into a unified national image, optimizing procedures and harmonizing processes, overseeing the RFP process to select the deployment partner, and supported the upgrade of over 30,000 retail systems within a two-year timeframe.Rapidly led the development and launch of in-store infrastructure for the curbside pickup program, swiftly expanding market reach and delivering a seamless omnichannel experience to meet evolving customer needs.Implemented multi-layered security protocols and conducted staff training sessions to fortify systems against cybersecurity threats.Managed the migration of 25,000 retail devices to SCCM, achieving annual savings of $250,000 and enhancing remote management capabilities.Orchestrated migration of 22,000 Motorola scanners to Cloud-managed Android Zebra handheld devices, boosting operational efficiency by 40% and reducing management costs by 15%, with zero productivity loss. Show less

Managed the infrastructure support team for Sobeys banner stores, corporate offices, and Retail Support Centers in Western Canada directing a team of 15 direct reports and 9 indirect team members, leading hardware refresh initiatives, and fostering collaboration with cross-functional business units.• Oversaw the yearly hardware refresh initiative, upgrading our technological infrastructure and significantly enhancing productivity by minimizing system downtime and reducing support… Show more Managed the infrastructure support team for Sobeys banner stores, corporate offices, and Retail Support Centers in Western Canada directing a team of 15 direct reports and 9 indirect team members, leading hardware refresh initiatives, and fostering collaboration with cross-functional business units.• Oversaw the yearly hardware refresh initiative, upgrading our technological infrastructure and significantly enhancing productivity by minimizing system downtime and reducing support requirements.• Played a key role in shaping the annual $2.4 million budget, contributing insights to ensure alignment with financial guidelines. Proactively identified opportunities for strategic resource allocation, enhancing overall financial efficiency.• Orchestrated migration projects for SCCM, Office 365, and Windows 10 upgrades, driving heightened operational efficiency and improved team performance while harmonizing four corporate regional configurations into a cohesive, unified national image. Show less

Management of an IT Service Delivery team in excess of 15 FTE/contractors. Responsible for career development, mentorship, direction, appraisals, time entry according to relevant activity and time approval.Responsible for the Statement of Work creation and project deliveryDevelop processes and template documents to reduce re-work and increase effectiveness of the documentation provided to clients.Involved in the planning, coordination, and management of services projects… Show more Management of an IT Service Delivery team in excess of 15 FTE/contractors. Responsible for career development, mentorship, direction, appraisals, time entry according to relevant activity and time approval.Responsible for the Statement of Work creation and project deliveryDevelop processes and template documents to reduce re-work and increase effectiveness of the documentation provided to clients.Involved in the planning, coordination, and management of services projects ranging from $2k to $5MSchedule resources (including new hires if required) and provide a detailed scope to include tasks, resources required and timelines.Provide leadership and guidance to Team Leads with support in administering company policies and standards.Provide coaching and encourage career development, growth and success for direct and indirect reports.Ensure project sign off is achieved and client expectations are met.Reporting including; Management and Account Performance, Resource Utilization, Staff Retention, Profit and LossAttend client project review meetings to review performance status, scope changes, service improvements, quality, processes and client satisfaction related to the project.Identify training requirements, vendor funding facilitate workshops and training courses. Understand manufacturer certification requirements and training paths. Provide training path for team members to update their certifications. Maintain current certifications for all team members.Business development to include ownership responses to an RFP’s, presentation slides, understanding the scope of work, defining a solution that will deliver the scope of work and provide pricingHiring qualified resources with relevant experiences and to provide adequate orientation training for successful project delivery. Obtain ID cards and security checks as required. Show less

Led and nurtured a high-performing IT Service Delivery team of 45+, overseeing IMAC, Deskside support, Level 3/4 support, Application Packaging, and SCCM administration. Managed a budget of $900k, demonstrating fiscal responsibility and strategic resource allocation