Anthony Santucci work email
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Anthony Santucci personal email
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Experienced ITSM practitioner and advocate for a process driven culture.Designer of right-sized controls and governance using best practices and processes in support of organizational mission, vision, goals and objectives.Solid believer and advocate for managing I&O using IT service management best practices.Creator, developer, and manager of IT change management processes.Leader in collaboratively building and implementing efficient management practices from strategic design through operational transition and continual improvement.Highly motivated to be a change agent, to transform and grow technical services to meet the changing landscape of higher education towards improving student success factors. Belief in the community of practice and sharing of ideas and experiences.Pragmatic in handling of issues and challenges.Effective communicator grounded in honest, trustworthy and transparent actions.Support the use of ‘right sized’ project management.Strong advocate for team oriented solutions in centralized and distributed IT organizations.Experienced in developing IT governance models in academic environments.Not afraid to think outside the box and suggest alternative ways of meeting customer’s needs.Draws on past experiences, research and collaboration with other market professionals to develop innovative and progressive methods for delivering technology services to the community.Recognizes the need to build collaborative customer relationships.
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RetirementCareer BreakUnited States
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It Change ManagerNorth Carolina State University Jan 2020 - PresentRaleigh, North Carolina, UsMember of an outstanding team of ITSM practitioners dedicated to providing efficient and effective service management best practices from service strategy and design through operations to exceed expectations for the campus community. -
Project And Service Manager, Information Systems Pmo And GovernanceWake Forest University May 2014 - Aug 2019Winston-Salem, Nc, UsProject and Service Manager, IS PMO- Primary point of contact for managing the work intake process for Information Systems. - Service design coordination activities including service portfolio management and service level management.- Project manager and work unit coordinator for various IT related initiatives for campus departments. -
Project Manager, Office Of The CioAppalachian State University Jan 2013 - Apr 2014Boone, Nc, Us- Provided oversight in the development of the IT governance strategy for the university.- Responsible for developing, managing and reporting the project portfolio for IT. -
Director Of Technology Services And Facilities, Reich College Of EducationAppalachian State University Feb 2009 - Dec 2012Boone, Nc, Us- Managed all technology initiatives, operations and services for the College.- Managed procurement and budget allocations for student payroll, software licensing, hardware and software maintenance and renewals, desktop hardware for faculty, staff and computer labs, general supplies and technology additions for the College.- Supported over 35 classroom podium units, 15 Smart boards and a technology media equipment loan center of over 1000 items for student, faculty and staff check out.- Provided strategic guidance to the Dean, college departments and individuals in choosing technology solutions for projects, grants, teaching/learning and individual use.
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Manager, It Client ServicesMarist College Aug 2005 - Jan 2009Poughkeepsie, Ny, Us- Primary contact for all customers of IT services and support and escalations.- Oversee the daily operations, planning and support for the IT Help Desk, PC Support Services, ResNet Student Support Services and Data Center Operations.- Coordinated internal and external service-related communications by acting as liaison between IT and its customers (faculty, staff, students) and between internal IT functional areas.- Created the first change management process for IT.- Act as an advocate for users of IT services in identifying and validating problems and creating solutions.- Coordinated, developed and maintained process and procedural documentation for the service processes (Help Desk, PC Support and Data Center Operations).- Chaired multiple committees for Incident, Problem and Change Management processes. -
Itsm ConsultantGtp Sep 2003 - Aug 2005UsProvided IT Service Management (ITSM) consulting services including process definition and process development based on ITIL best practices. -
ManagerBlue Cross Nc 2002 - 2003Durham, Nc, UsResource/Technical Manager within IS Operations for Enterprise Systems Management support services (Tivoli) and document managment support services. -
Regional Manager/DirectorInrange 2000 - 2002Provided management of regional professional services for the southeast. Professional services included network engineering, information security services and audits (HIPAA), and enterprise management (Tivoli services, network and systems management).
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Regional Manager And ConsultantRpm Consulting 1998 - 2000Provided consultative services and regional management of professional services for the Carolinas. Professional services included enterprise management (Tivoli services, network and systems management).
Anthony Santucci Skills
Anthony Santucci Education Details
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University Of Mount OliveManagement And Organizational Development -
Western Carolina UniversityGraduate Certificate In Project Management
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Royal Holloway, University Of LondonInformation Security: Context And Introduction
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University Of Virginia Darden School Of BusinessDesign Thinking For Business Innovation
Frequently Asked Questions about Anthony Santucci
What company does Anthony Santucci work for?
Anthony Santucci works for Career Break
What is Anthony Santucci's role at the current company?
Anthony Santucci's current role is Retirement.
What is Anthony Santucci's email address?
Anthony Santucci's email address is sa****@****uno.com
What is Anthony Santucci's direct phone number?
Anthony Santucci's direct phone number is +184543*****
What schools did Anthony Santucci attend?
Anthony Santucci attended University Of Mount Olive, Western Carolina University, Royal Holloway, University Of London, University Of Virginia Darden School Of Business.
What are some of Anthony Santucci's interests?
Anthony Santucci has interest in Project Portfolio Management, Itil Process And Lifecycle Development, Lean And Six Sigma, Service Portfolio Management, It Governance In Higher Education, Organization Change Management, It Service Management.
What skills is Anthony Santucci known for?
Anthony Santucci has skills like Information Technology, Management, Itil Certified, It Service Management, Process Improvement, It Operations, Strategic Planning, Leadership, Change Management, Staff Development, Business Analysis, Data Center.
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