Anthony Sardinas Email & Phone Number

Indianapolis

Indianapolis, Indiana Area

Anthem Corporate Trainer*Develop and deliver virtual and in-person instructor-led training for new hire associates and operations team*Measure and track learner and business partner satisfaction for all training initiatives *Provide performance coaching to learners based on individual progress

*Facilitate classroom training on multiple software applications with focus on service operations and change management *Serve as a subject matter expert on companies suite of software applications, tools, technologies with focus on efficiency and maximization utilization* Lead implementation of training and follow up support for all new customers* Partner with operations leadership to identify and measure training metrics to ensure training effectiveness* Liaison between internal departments and service operations to ensure policy and procedures are relevant* Lead and manage continuous improvement projects to help standardize processes and improve results

Carmel, In

*Provided classroom accredited education training to the financial industry*Prepared students for state and federal licensing examinations *Delivered soft skills training, sales training and customer service skills *Implemented and developed training aids (quick reference guides, handouts and PowerPoint presentations)