Anthony S. Email & Phone Number

Cottage Grove, Mn, Us

St Paul, Mn, Us

In this role, I provided high-level policy and technical strategy for IT projects, steering designs and ideas in alignment with enterprise direction. Collaborate with stakeholders to identify and analyze business requirements and translate them into solutions, continuously expanding industry knowledge, integration methodologies, and patterns. Author, maintain, and review architecture guardrails, applying AWS expertise.➥ Successfully published five internal whitepapers up to 23 pages each in the past two years.➥ Led the IT screening process and the enterprise architect team, steering and maintaining the architecture review board, a peer review workflow evaluating all IT projects throughout the company, ensuring adherence to recommended best practices and technologies. Conduct architecture assessments to identify gaps and recommend improvements to existing systems and processes.➥ Partnered on a migration project, slated to save $170k in 2023 on licensing costs, providing technical support to vendors, giving access, and troubleshooting errors within the 3M systems.➥ Completed 10 REST API integration designs, drawing out application connectivity diagrams, since Jan 2023 using Microsoft Visio.➥ Peer reviewed 227+ IT projects across the workflow wheel in 2023 and 616 projects since the new screening workflow implementation in late 2021, ensuring strategic direction and policy compliance.➥ Spearheaded the design, management and maintenance of a dashboard that helped provide screening process metrics to management. Wrote the white paper, capturing the entirety of process, end-to-end (25 + pages), for the new screening process.

St Paul, Mn, Us

In this position, I partnered with teammates across Germany, South Korea, and India and providing advanced technical expertise to resolve escalated tickets while providing expert-level assistance and guidance to levels I and II support. I was a secondary Subject Matter Expert (SME) to Loftware Spectrum 3.6, Loftware LPS 10.2, Cypress 8.x, RightFax, ConnectShip, and PrinterOn print tunnel. I wrote policies, procedures, and training documents and facilitated ongoing vendor relationship management for support and application maintenance, including license costs or quotes, system requirements, troubleshooting, or enhancement requests. I also oversaw projects around standing up server and application lifecycle management. Participated in after-action reviews and root cause analysis to mitigate and prevent issues. ➥ Mitigated a code orange (global production stoppage) by partnering globally to correct a co-worker mistake, affecting application authentication on servers worldwide. ➥ Achieved a 5.3% reduction in help desk phone calls and fewer support tickets. ➥ Recorded 7.5% improvement in plan effectiveness and confidence for the project to succeed from participating stakeholders. ➥ Created a Power BI dashboard for an application, providing needed metrics and visibility to management and coworkers.➥ Developed and updated Jira epics, stories, features, and tasks led by the Scrum Master.➥ Troubleshot and maintained supported applications per SLA and level 3 support expectations.➥ Devised, scheduled, and implemented change records (CRs) for application changes and maintenance such as application password changes, patches and updates, and other system maintenance.➥ Authored and maintained Information Qualification (IQ) documents, IT Continuity plans, and application support guides.➥ Applied Microsoft Power BI experience to create dashboards for team members and management to assist with vision planning, application management, and system design.

St Paul, Mn, Us

Here in this role, I provided expert level 1-2 IT support and troubleshooting in a high-capacity production environment within a raw chemical production facility. Supported in diverse production environments such as Class 1/Div 1; ISO rated clean rooms, hard hat and other PPE (Personal Protective Equipment) requirements. Appointed leader for small to medium-sized IT projects for each site.➥ Garnered the trust and respect of upper management, demonstrating remarkable work ethic and expertise, expanding breadth of support, growing from initially covering 100 buildings and 700+ employees to an additional 130 employees and 2 additional plants by year 3. ➥ Consulted with supervisors and managers about business needs and identified and implemented IT systems and services.➥ Mentored new technicians and support specialists on system configuration, client access, and troubleshooting skills.➥ Helped end users by writing how-to guides and provided training. ➥ Troubleshot network issues such as IP conflicts, firewall rules and cable management.➥ Maintained HP servers, computers, printers, and thin clients; wired and wireless networks; Cisco VoIP phones; Datamax and Zebra label printers; and Motorola barcode scanner guns in office and production environments.➥ Supported local label applications Nice Label and Labelview, and vendors with process software, hardware, network and/or firewall configuration.➥ Assisted with Office 365 training and migration from IBM Lotus Notes at production plants in 2015.

St Paul, Mn, Us

In this position, I resolved or escalated calls for a wide array of IT issues using procedures in the Knowledge Management repository.➥ Mentored new hires on policies and procedures.➥ Identified trends and issues and communicated to supervisors, creating documentation or for further investigation.

Houghton, Mi, Us

I built, repaired, maintained, and troubleshooted Dell PC’s and laptops, networks, smart-phones, PDA’s, Windows XP Pro, printers, and software campus-wide for faculty, staff and student workers. I effectively assisted various campus employees ranging from students up to the president of the school with their computer needs.

Milwaukee, Wi, Us

Here, I delivered Level 1 and 2 IT support for second shift across two manufacturing plants.➥ Supported Windows 2000 and XP computers, printers, and RFID scanners in office and production environments. Used Microsoft Active Directory, Novell Console One, and AS400 to configure user accounts.

Master Of Business Administration (M.B.A.), Management Information Systems, General

Bachelor Of Science (Bs), Computer Network Systems Administration