Anthony Scaife Email & Phone Number

San Francisco, California, Us

• Designed, Configured and managed robust security and access management policies to protect the agency’s systems and networks from the perspective of Zscaler and the firewalls. • Implemented and Role Based Access Controls (RBAC), including role/entitlement analysis • Troubleshoot user authentication and authorization issues • Analyzed QRadar and Elastic SIEM logs to aid in investigation and troubleshooting of production issues. • Migrated policies from the On-premise Bluecoat devices to CASB-based Zscaler Proxy service in tandem with various stakeholders and application owners. • Number of supported devices in deployment running Zscaler: 260,000 (Windows), (10,000 Macs) • Guided Agents, Contractors and internal employees through the enterprise risk process.

Mesa, Az, Us

• Behaved as a Zscaler product owner leading day-to-day implementation, monitoring, and tier 3 operational support of the platform as well as maintain vendor relationships. • Number of supported devices in deployment running Zscaler 30,000 (Windows), (1,000 Macs) • Actively participated in security team meetings involving Zscaler design and future roadmaps. . • Performed and oversaw daily administration tasks such as maintaining a version status for all deployed features and policies, including the staging and execution of monthly security patching and minor platform upgrades. • Assist in the creation of and monitoring of dashboards and logs for abnormal behaviors, intrusions • Create documentation such as playbooks, SOP's and change management documentation for SOC and help desk personnel. • Engaged with users, application owners and developers on key deliverables and troubleshooting while generating reports and affirming policy mapping with executive leadership and stakeholders. • Train, mentor and provide escalation support to analysts in the SOC. • Provide subject matter expertise for Zscaler ZIA and ZPA infrastructure, respectively. Skills Used: ------------------------------------------------------------- Active directory Group Policy and server roles Wireshark Change management Process Advanced Zscaler troubleshooting and configuration (Tier 3) Conveying complex technical concepts to a non-technical audience Packet tracing and analysis Ticketing and CRM Systems Incident response and triage Technical document writing and training Leadership skills (training, mentoring and guiding SOC personnel)

Cincinnati, Ohio, Us

· Provided Tier 2 and Tier 3 support for Zscaler Cloud based Infrastructure across various Data Centers, Bank branches, disaster recovery environments and 20,000 Bank employees including executive leadership.· Migrated policies from on premise Bluecoat devices to Cloud Based Zscaler Proxy service in tandem with various stakeholders and application owners.· Maintained documentation regarding Bank change management processes, operating procedures, and training documentation on maintenance of the zscaler service· Engaged with users, application owners, developers and executive leadership on escalated support issues or critical, mission impacting situations.· Performed in-depth traffic analysis and troubleshooting using in-house grown tools, Network utilities and consulting Various log sources · Whitelisting IP space for various Project teams to access external vendors access to ensure secure connectivity.· Worked with internal applications teams to implement appropriate network solutions as it related to proxy operations. · Coordinated with various third party vendors to facilitate the upgrading, monitoring, testing and servicing of proxy operations at the bank.

Ferndale, Michigan, Us

• Provided day to day tier 2 support for SOC team for incoming firewall alerts and log analysis• Assisted the SOC with occasional ticket handling and triage• Used AlienVault to investigate security events and alerts• Performed Migration of Palo Alto firewalls to Checkpoint • Troubleshoot and resolved policy and rule issues that occurred during migration• Behaved as liaison between firewall venders and client

Findlay, Oh, Us

• Troubleshoot Juniper SRX firewalls, other security appliances, EX series switches, MX routers,• Triaged, troubleshoot and processed Zscaler proxy change, URL categorization request and other connectivity issues• Created filtered and managed tickets in Salesforce and work with partners and vendor’s systems• Fielded triaged and resolved network and security tickets from managed customers via phone and email.• Utilized Solarwinds ipmonitor and Netstats to monitor events and alerts then act accordingly• Used Splunk to investigate security events and alerts• Set and communicated maintenance windows then perform said maintenance

Louisville, Kentucky, Us

• Identify savings opportunities for renewals, software licensing, and services. Follow through with vendors and MW Associates to obtain identified savings.• Collect information for budgeting, software compliance & inventory, contract summaries, and cost comparisons. • Extract EULA’s (End user License Agreements) from software assets held by MW and evaluate their suitability from a licensing perspective • Communicate through email, group meetings, and presentations to MW associates, vendors, and team members.• Respond to requests from MW management and team members for specific IT Software Asset Management data information..• Perform the license acquisition function for incoming MW software assets • Maintain spreadsheets, documents and databases for MW and Marathon.

Stockholm, Se

Serving as the 1st line of support for Apple’s Mobile devices (iphone, ipad, ipod touch) and dual-skilled for their Mac and Apple watch lines of business.Receiving, logging and managing calls via phone and escalating per scope of support Taking ownership of user problems, escalations from other groups and following up on the status of problems on behalf of the user and communicating progress in a timely manner.Troubleshooting and educating the customer, setting up repairs and answering technical questions

Findlay, Ohio, Us

• Imaged, cloned and deployed new HP desktop and laptop pc’s to replace legacy equipment • Troubleshoot and resolved hardware, software and connectivity issues. • Installed and configured monitors, printers and other peripherals• Verify installation of software applications based on user’s permissions• Inventory of all Marathon legacy pc’s at the Findlay campus and company-wide.• Assisted remote users with configuring their new pc’s before shipment • Created and maintained spreadsheets and documents for control of all deployments.

Cupertino, California, Us

• Mitigating technical issues for one of the most innovative and admired companies in the world.• Receiving, logging and managing calls via phone and chat. Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner • Troubleshooting, setting up repairs and answering technical questions for the Apple Iphone• Escalate unresolved cases to the Field Support Engineering team (FSE)• Provide advanced, world-class customer service for all customer interaction as apart of the AppleCare support group, a dynamic organization that continues to top Consumer Reports 13 years in a row

Findlay, Oh, Us

Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications.Responding to incoming service requests in a timely manner and follow set up procedures for logging, reporting and monitoring desktop operations.Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.Perform standard break-fix triage for hardware and software on end user systems. Desk-side software support utilizing Windows Operating Systems.

St Petersburg, Florida, Us

Presented and explained Credit Union services and products to members and assisted in meeting their financial needs.Opened and closed accounts ordered checks for member’s accounts. Verified transactions, monitored deposit amounts and examined documents for endorsement and negotiability. Detected and resolved discrepancies promptly. Answered questions and solved problems for members by listening collecting data, securing answers, and reporting results to the inquiring party.Resolved member bookkeeping and checking account problems. Represented the Credit Unions in a courteous and professional manner Behaved as the seamless extension for that particular credit union to the calling member for the duration of the call

Troy, Michigan, Us

Handled technical support questions for one of the most innovative and admired companies in the worldExercised multitasking skills as i managed multiple systems and applicationsUtilized the P.A.I.R. concept—probe, analyze, isolate, and resolve—as a roadmap for troubleshooting problems and adjusting to the pace and technical level of the caller.Accurately logged all interactions via the customer’s Contact Management System.

Hilliard, Oh, Us

•Identified, diagnosed and documented hardware failure or software problems on a variety of computer or computer-related equipment (such as printers, desktops, laptops).•Recommended components/configurations and assemble customized computer•Responsible for the evaluation and recommendation of the new hardware and software•Complete assigned work orders (diagnostics, upgrades or builds) within established timeframes

Houston, Texas, Us

•Offering feedback on future product development features and function.• Assisting with the installation of HP equipment.• Liaising with and working alongside technical sales engineers• Repairing and maintaining HP printers, desktops, laptops and Monitoring the performance of HP products.• Developing and maintaining relationships with the BOA Client

Jaguariuna, Sp, Br

•Answered incoming calls and logged all customer questions and issues accurately and efficiently into the ticketing system•Troubleshoot hardware, software and network related issues•Provided restorative and maintenance actions to resolve end-user issues•Utilized knowledgebase to resolve issues•Escalated problems to the next level of support when required•Consistently exceed performance criteria•Assisted with special project work as needed

•Diagnosed and Repaired PC hardware/software problems•Fixed local and network printer issues•Installation of computers, printers, routers, switches, access points, and various other computer hardware and peripherals•Provided Customer Service to end-users experiencing computer related issues via phone, email, or in person

High School Diploma, General Studies

Diploma In Computer Technology, Computer Technology