Hired as part of a new management team and charged with turning around and expanding the foreign operations of this LED products manufacturing company operating in several countries throughout Europe, Latin America, Asia, the Middle East and North America. Hold full accountability for leading 5 manufacturing operations and several distribution facilities, with a $30 million R&D budget. Work with foreign government officials; negotiate/manage capital projects to $55million. Report to the President/CEO. Executed a strategic manufacturing revitalization initiative and reduced the time required to bring both new and existing products to market streamlined work processes, introduced new production-line technology, and launched a Six Sigma initiative that saved $5 million. Transitioned manufacturing from a cost-driven product development focus to a quality-driven operation and revamped the business model.

Directly responsible for the services division of Life Fitness generating over $50M in revenue. In charge of direct service in the US and 9 other countries including managing installations, service calls, preventive maintenance, call center operation and parts planning and logistics. Profit and loss (P&L) responsibilities and managed distribution and dealer support over 70 countries.Developed competitive spare pricing structure for aftermarket sales dividing the business into commodity and non-commodity items and using market based pricing analysis.Managed 9 month project to implement a self-service web site for customers to purchase products online and request field service directly online. It is best in class and continues to achieve extremely high adoption rates among our key customers Built EMEA service and sales structure to support 25% year over year growth.

Responsibility included all Equipment production planning and Inventory as well as directing all R & D operations. Implemented new service information system and customer service database. We successfully completed the design, build and launch of several new products. I was also involved in the setup of new service departments in Europe and Singapore. • Our team implemented a reorganization of operational systems involving evaluation of management, systems, processes and procedures, identified problem areas and initiated analysis, functional goals and remedial modifications.• We designed/instituted Customer Communication Process, improving output and savings.• Oversaw staff hiring, reviews, evaluations, budgeting and product specifications.• Developed ongoing customer relationships with both small companies and large international corporations.• Grew the service support business by over 40%.• Led a design effort with R&D for a third-generation high speed laminating machine line that allows the various models and options to be configured near the end of the assembly process.

Responsible for analyzing performance of 55 Branches, including on site audits. Prior positions included running the training center and district manager for all Chicago area branches.