Scott Ferrell Email & Phone Number

Nampa, Idaho, Us

Boise, Idaho, Us

Actively managing $30 million in ground-up construction projects. Completed 100,000 sq ft climate controlled storage facility in Meridian ID. Managing the construction of a three lot industrial complex in Lake Fork ID comprised of two PEMB commercial/retail warehouses and a multi-family residential building. Managed the complete project life-cycle including estimates, subcontractor selection and buy-outs, RFIs, submittals, change orders, billing, pay-apps, budget tracking, reporting, and and all other project controls.

Tampa, Florida, Us

Commercial paint crew lead/Foreman

Project Manager delivering project estimates, project plans, subcontractor bid solicitation, ongoing financial tracking against budget, subcontractor management, payout applications, submittal management, construction management company reporting and communications, RFI submissions, change order management, punch list resolution, and all other project close-out related processes and documentation.Superintendent managing day-to-day on-site construction activities including permit and inspection management, subcontractor scheduling and task management, customer walkthroughs, site access management, quality control, schedule reporting, daily status reporting, self-perform team management, supplier management, and overall responsibility for delivering the highest quality product within strict budgetary and timeline constraints.

Founded company as a single handyman concern that grew into a General Contracting company delivering on dozens of commercial and residential tenant improvement, new/ground-up construction, remodeling/restoration, and outdoor living space projects. Performed all aspects of construction project life-cycle management from sales to project planning and delivery. Actively managed subcontractor relationships and deliverables across all applicable trades. Experienced carpenter skilled in custom cabinetry, woodworking, concrete, electrical, painting, site work, and plumbing trades.

Agile Project and Program Management Coach and Business Development Consultant for companies spanning various sectors including Software Development, Construction, Manufacturing, Ranching/Agriculture, Small Commercial Business, and IT Equipment Manufactures.

San Jose, Ca, Us

Managed the Global Unified Communications Service Management team supporting all Cisco Call Managers, Unified Communications, Telepresence, WebEx collaboration and IP Telephony across the Enterprise. Followed ITIL/IT Service Management best practices in defining Service Strategy, delivering Service Design, completing Service Transition, maintaining Service Operation, and implementing Continual Service Improvement.

San Jose, Ca, Us

Managing the development and implementation of the Integrated Service Management (ISM) Strategic Program focused on the deployment of the next generation object-oriented Service Management Framework that will form the basis for all service workflows deployed on IT infrastructure. The ISM Program spans five unique project tracks, maintains a budget of $2.4 million, with 21 globally located developers, project managers, architects, and analysts that form the core implementation team. Fostering relationships with nine global Service Organizations in order to generate requirements, derive use-cases, and establish business priorities. Creating and presenting monthly program review presentations to IT Senior Management around developer productivity, program budget status, return on investment, roadmap creation and adherence, deliverable status, and overall program/project health.Leading the development and implementation of the Service Oriented Data Center (SODC) Automation project focused on deployment of the next-generation data center model that decouples physical hardware from the services that utilize host resources. The project will allow for the decommissioning of over 3000 servers located in 13 global data-center locations. SODC allows for the transfer of applications hosted on the old architecture into the new virtual deployment model that will save Cisco over $4.3 million annually in HW procurement, licensing, data center space, energy, and support costs. Working jointly with Cisco Business Units to co-develop and market in-house technologies which promote external sales opportunities and additional cost savings.Supervised the migration of all global 55,000 Cisco employees and resources to Microsoft Active Directory from NT4 based authentication and directory systems. Planned timelines, pilot processes, and deployment schedules.

San Jose, Ca, Us

Managed and supported the design, construction, and implementation of infrastructure architecture for the IT Finance, Sales Finance, WPR, and Operations organizations. Engaged and coordinated DBAs, Sysadmins, Webmasters, Solutions Architects, and Technical Leads in determining application load metrics, security needs, and other requirements. Lead Infrastructure teams in designing the appropriate architecture to support Business development team's current and future business needs. Managed the entire end-to-end infrastructure build-out.Created the Application Priority Definitions that assign service outages to a standard business impact relegated priority that is used for outage classification, prioritization, notification, and escalation procedures. The assigned priority is also used for Disaster Recovery and redundant architecture build-out needs to assure up-time metrics are consistently aligned with SLA. Lead the effort to develop a Cisco-wide on-line SLA tool which automatically tracked service up-time metrics against established targets and developed automated daily reports to Senior Management on operations performance.

San Jose, Ca, Us

Managed the development team that created the Technology Apprenticeship Program (TAP) Website, Cisco Connection Online (CCO) marketing/recruiting Website, Cisco Employee Connection (CEC) team Website. Web-based application/systems development and support: Cisco Library application, TAP Recruiting Tools, UNIX/LINUX System Administration, and Apache webmaster support.Monitored up-time for Cisco's global Intranet, Extranet, Partner systems, core systems (Web, database, calendaring and e-mail servers), global printer network, and ERP systems while working in IT Infrastructure Global Operations Command Center. Provided P1 management and coordination of IT leads working to resolve P1 Data Center incidents.Provided top-tier GTRC desktop technologies phone support for Windows 95, MS Office, Mac OS, Eudora, Meeting Maker, standard Web browsers, and network printer support. Achieved 4.89 average customer satisfaction rating (on a 5-point scale).