Assignment with pan-bank Centre of Excellence (CoE) team for Digital Assets, an enabler to drive collaboration and progress in four key areas: (i) Direction setting and capability building; (ii) Incubating new business models and initiatives; (iii) External engagement & (iv) Internal engagement.

Responsible at Group level for the execution of business models & operating support for this product. Led engagement with service provider & client segments. Assured operating rhythm per model, implement change & performance feedback.

Responsible for Private Bank Operations across markets and shared services provider, ensuring customer service excellence, enhancing service deliveries and embedding new features & functionalities enabled via different transformation programs underway.

Responsible for country governance and management responsibilities covering Securities & Corporate Lending. Focus on service execution across multiple products and client segments with aim of best practices to improve productivity and overall risk environment. SG ITO Management Committee member.

Responsible as country management owner covering Markets (FX/MM, Equities, FI & Derivatives); Wealth (Private Banking & Wealth Management) & Securities Operations with operating budget USD 20 million. Member of country ITO Management Committee.

Regional responsibility covering Southeast Asia markets. Oversee team > 230 officers in providing domestic, regional custody and fund services with operating budget USD 17 million.

Responsible to manage 90 officers in providing domestic, regional custody and fund services with budget USD 9 million

- Managed team of over 65 officers providing comprehensive global and domestic securities services to MNC/government-linked companies & inflow names with aggregated market investment over USD 120 Billion. - Participated with sales/product team on prospects’ due diligence.- Worked with securities regulators/members to formulate best practices.- Established of Securities Finance Operations Team of 4 to support Asia Pacific business.- Guest lecturer with Nanyang Polytechnic Diploma… Show more - Managed team of over 65 officers providing comprehensive global and domestic securities services to MNC/government-linked companies & inflow names with aggregated market investment over USD 120 Billion. - Participated with sales/product team on prospects’ due diligence.- Worked with securities regulators/members to formulate best practices.- Established of Securities Finance Operations Team of 4 to support Asia Pacific business.- Guest lecturer with Nanyang Polytechnic Diploma program. Trainer for Citi’s in-house development programs. Show less

- Consultative role to Securities Services Operations Head with responsibility to provide knowledge transfer to the team in relation to best practices, compliance and customer management.

- Managed and coordinated operational and controls development of new businesses.- Introduction of customers for the cash management and funds raising business.

- Implemented and supervised the rightsizing of the department (expense reduction of USD 2.1 million to USD 0.9 million, headcount reduction and procedural enhancements) as the capital market transit from physical to electronic settlement.