Professional Highlights:Product Support Excellence: Spearheading the product support department, I've successfully implemented innovative solutions to ensure seamless customer experiences post-purchase. My focus on efficient support structures has played a crucial role in maintaining high levels of customer satisfaction.Programs Management: In leading programs, I've demonstrated proficiency in orchestrating multifaceted initiatives. This involves meticulous planning, execution, and monitoring to deliver high-quality results within defined timelines and budgets.Sales and Marketing Leadership: As the head of sales and marketing departments, I've been at the forefront of driving business growth. My strategic approach involves understanding customer requirements and crafting tailored solutions, creating a synergy between client needs and company offerings.Customer-Centric Approach:My commitment to understanding customer requirements extends beyond the sale. I pride myself on developing enduring relationships by providing post-sale support and innovative solutions that align with evolving client needs. This customer-centric approach has been a hallmark of my career.

Manages a team of 24 individual contributors that includes training professionals, technical publications authors, and services coordinators.Performs complex cost analysis for aviation warranty program to determine pricing for current and future programs.Provides oversight of inventory at worldwide AOG warehouses.Develops and delivers new aftermarket services providing additional unrealized revenue streamsSits on multiple college advisory committees and provides advice on industry standards and expectations for future aviation industry professionalsMember of F46 ASTM Committee for developing international Aerospace Personnel Training StandardsOversees and manages budget for department

Developed and sold training products to existing and potential customers Responded to customer RFPs with timely customized quotes and proposals to existing and prospective customers Developed and cultivated key customer relationships through both remote and in-person meetings.Managed and resolved customer concerns in a timely and effective mannerAssisted and communicated effectively with other team members to create strong working relationships and resolve customer inquiriesProvided guidance to internal management on business strategies and long-term department goalsAttended industry and OEM trade showsAccountable for compliance with training requirements as outlined in product support contracts with customersAssisted in developing long term strategic business plans for implementing web based training productsRecommended pricing changes that doubled training revenue over the previous yearMarketed, scheduled, and tracked costs associated with the delivery of training products to Garmin clientsCreated an inventory management system to track over $2 million worth of inventory

Ensured daily maintenance tasks were completed on time and safelyImplemented new workload management tools and processes that produced an immediate 20% reduction in total workloadMentored junior personnel in professional development and technical skill growth.Managed material ordering and handlingDirected, supervised, and performed flight line troubleshooting in support of flight operationsMonitored all Naval Aviation Maintenance Programs for the work centerPerformed work center and program audits, identifying numerous discrepancies, and improving current processesAssisted in the review of and development of local procedures and policies