Anthony Stark Email & Phone Number

Chapel Hill, Nc, Us

Raleigh-Durham-Chapel Hill Area

Forchheim, De

- I am spearheading a business transformation program that involved completion of current process mapping and gap analysis over 3-month period by conducting 60 process workshop sessions with 150 cross-functional business stakeholders. - I collaborated with consulting partners and business stakeholders to develop over 50 future state processes in 1.5 months. - I am assisting with ServiceNow CSM and FSM implementation through documentation and collection of business requirements, and through guidance of consulting teams responsible for development of the platform. - I am also managing the resource capacity planning and forecasting initiative in parallel to implement a robust AI solution that allows for dynamic resource scheduling, more precise resource allocation, and ability to forecast and plan for resources in advance. - As part of the business transformation effort, I am also directing the data quality and governance initiative to increase data integrity of master and transactional data, establish data quality checks through a systematic approach, and implement process to maintain data quality. In less than 1 month, I completed analysis of data objects to identify relevant information to be captured in the new ServiceNow solution.

Durham, Nc, Us

- As direct report to CIO, provided support with fiscal budget, strategic business planning, change management activities, preparation of board and executive level presentations, and IT performance reporting. Partnered with leadership team to define 5-year IT roadmap and budget, and operational readiness and efficiencies.- I created a PMO organization and directed the IT project & portfolio management and governance process including project intake, portfolio planning, project roadmap & prioritization, project budget forecasting, and leading project review steering meetings.- I managed large programs such as ecommerce and ERP initiatives with large budgets and global reach. - I was the system administrator of Smartsheet collaborative work management application across the enterprise. Achieved goal to make Smartsheet the standard for project management within our company.- I oversaw and collaborated with vendors and consultants that supported key projects by monitoring schedule, budget, and risks and providing direction on project tasks. - I have designed and implemented project & portfolio management and governance process that included project intake process, project & portfolio executive level reporting and dashboards, and standardized project management processes.- I created and implemented a Creative Marketing project management solution within Smartsheet in less than 2 months for use by stakeholders companywide. - I streamlined the budget forecasting process by removing inefficiencies and centralized budget information in one tool for greater visibility to leadership and finance team through redesigned reporting and dashboards.

Stamford, Connecticut, Us

- I Led 60 store leaders by providing coaching on best practices, achieving target operational KPIs, providing training on processes, and ensuring adherence to operational policies.- I managed 30 new store openings in 1-year timeframe that resulted in an 80% increase of store coverage throughout the region.- I deployed a point of sale (POS) system to mobile stores in a 2-week timeframe that included employee training, resolution of system issues and defects, user acceptance testing, and implementation of new operational processes. - I identified successes and opportunities for the new and growing mobile business and recommended improvements to systems such as displaying error messages that made sense to end users and advising Corporate Operations on best approach for communicating process changes.- I determined a need for better collaboration and consistent communication among team members and implemented the use of WebEx teams so that team members could better collaborate with each other in real time while in the office or while on the road. I also lead weekly collaboration calls to discuss issues and best practices related to projects and daily operations.- Since no clear form of communication methods existed, I developed new weekly presentation formats and communication templates. This provided a better and clear way to communicate to field level leaders in a concise manner. - I designed and developed a way to present raw operational data into an easier to read format for end users by creating an operational dashboard outlining key performance indicators (KPIs) for mobile operations.- I identified a need for better support structure for the retail sales channel and created a support guide and process to assist field sales teams. The support guide was well received and used by my peers in their regions. It also served as a template for a support matrix designed by Corporate.

Stamford, Connecticut, Us

- In this role, I supported multiple small to large projects simultaneously from concept through implementation that had budgets ranging from $100K to several million dollars. Although I had no prior background for supporting these projects, my technical expertise allowed me to ramp up quickly. - The types of projects I supported included Engineering projects that involved deployment of new hardware or services; Customer Operations projects that included deployment of systems and automation to support customer experience; and Product launches.- Based on my experience and skill set, I mentored new Project Managers by providing guidance and coaching on best approach to manage the projects they were working on. - I also assisted with establishing project management processes and methodologies to ensure projects are delivered on time and within budget. This involved the development of standard project plans for various types of projects and improving the project management software.- I frequently presented to Senior and Executive Leadership on various projects and I identified a need to build program/project dashboard. I took initiative and built a dashboard that was easy to understand and provided level of information that was appropriate for the audience. This dashboard was leveraged by the entire PMO team for other projects.

Stamford, Ct, Us

- In this position, I primarily supported projects related to various sales channels such as commission plan changes, call center migrations, mobile app development, new system implementations, product development, and process improvement initiatives. - Part of my responsibilities was to provide strategic and project leadership where projects need to be completed based on established timeline. However, I had one project where I had established a 3 month schedule to complete but per direction from Executive Management, I successfully deployed the project in 2 weeks by quickly identifying people resources and the critical activities needed for launch.- I was responsible for vendor on-boarding and during this time I developed a comprehensive plan to bring new vendors that would support the call centers. This plan was highly received and leveraged by other Directors on the team. - I was challenged by my Director to identify a business opportunity that can help increase sales within various sales channels. I took on that challenged and developed a business plan and case to leverage social media as a way to identify sales opportunities.

Overland Park, Kansas, Us

- During my tenure at Sprint, I had been involved in exciting large scale projects and initiatives that included deploying Salesforce.com thousands of users, deploying a CRM wireless solution, digital transformation initiative, and the first 4G network deployment. - As part of Salesforce.com project, I managed a team of up to 10 to deploy the CRM solution to 5K+ user base. Prior to the launch of the project I took initiative to learn as much about the system as possible and was able to advise the Development team and Senior Management on the system's capabilities and configuration.- During the Salesforce.com project I also established a budget tracking solution within the tool itself which allowed the team to reduce costs by 10-20% per deployment by ensuring the right amount of resources were being utilized. Overall, this contributed to savings of $1M in project budget.- I also led key systems and process programs to reduce costs and improve efficiency and one of which was deployment of mobile sales solution to 6K+users that helped reduce overhead costs and improved efficiency. Working with cross functional teams I helped drive utilization of new tool and process by over 90% within 3 months.- I was awarded the "Deliver Value Award" by my Director for having ethical integrity during vendor negotiations and that resulted me being chosen to lead the CRM wireless solution initiative. - I had the opportunity to lead change management workshops as part of digital transformation initiative to help sales teams operate in a remote workplace environment instead of in the office. As part of this initiative I helped create reporting that showed 30% increased sales productivity and 4% reduction in turnover. Overall, I contributed to the success of this project by realizing real estate savings of $50M+.- I was recognized for my presentation skills and as a result I was asked to present the value of digital transformation to Enterprise customers and during trade shows.

New York, Ny, Us

- As part of the Finance organization I produced monthly financial reports of AOL Premium Services that included profit & loss (P&L) analysis and quarterly trends of costs and EBITDA, and headcount forecasting.- I also developed financial forecasting models for Finance, Network, Marketing, and Member Service organizations that showed costs of service trending over several years.- I was responsible for completing monthly accrual process and provided analysis on booked Actuals.- Using my reporting skills I produced various ad-hoc reports for management as required and provided analysis on discrepancies related to revenue and costs.

Herndon, Va, Us

- At XO is where I was introduced to project management where I managed between 5 to 10 simultaneous initiatives from Marketing/Product Management, Engineering,and Business Operations. - In addition to typical project management tasks I evaluated business needs by determining product feasibility in relation to current business infrastructure and processes, current systems feasibility, and financial viability (least cost to support the product). For example, the Product team took my advice on best network equipment fulfillment that would save cost for the company and the customer.- I designed process documents that were easy to follow and streamlined steps so that unnecessary and redundant steps were eliminated. In addition, I also reviewed existing processes with stakeholders to outline gaps and process improvements.- I acted as a liaison between IT and Product teams to build business and functional requirements which were then easily translated into system requirements. - I also worked closely with IT teams and helped build UI/UX wireframes so that the system aligned more with business processes rather than the business having to change to fit the limitations of the system. As an example, I identified a gap and solution to be able to automate provisioning of certain product offerings and worked with IT to implement it.- I honed my reporting and financial analysis skills as well with XO where I developed annual cost of services budget, and monthly and quarterly forecasts. I also researched and analyzed costs for any trends and impacts on gross margin.

- The opportunity at this startup was a pivotal opportunity for me during the dot-com era as I gained skills and knowledge in system implementation and conversion, requirements gathering, user acceptance testing, and learned a little SQL and UNIX along the way. This opportunity paved the path to a long career in technology and telecommunications as it made me more marketable to other companies. I was being sought after by a number of consulting firms to help with similar projects.- I served as a Subject Matter Expert for the Revenue Operations group and my main role was assisting IT with the implementation of a new billing platform. I defined business requirements and worked with Marketing to design product models and end user functions so that they conformed to business processes and system capabilities. I also performed UAT (user acceptance testing) for new functionality to ensure its viability in the production environment. - I also coordinated bill run processes with IT and that is where I learned to use some SQL and UNIX commands. The coordination involved scheduling and running back end billing processes and addressing any errors. - I supervised two Billing Analysts who were responsible for various billing related activities and special project. This was a challenge for me as the two individuals were my peers at one point but by gaining their trust in my abilities and showing that we were a team allowed us to work well together.- I enhanced my reporting skills by building reports out of back office systems using a SQL reporting tool that provided KPIs on revenue, product trends, service delivery intervals, and efficiency of order entry and installation teams. As part of this I had to display key metrics in a graphical format with my analysis to Senior Management.

Dallas, Tx, Us

- This was my ground floor opportunity where I had my first successes in my professional life. At first this was a part-time opportunity while I obtained my M.B.A. but grew into a full-time opportunity. My direct manager was impressed with my dedication, my tenacity to learn and absorb new material, and able to adapt to situations. This resulted in me being hired on as full-time but also being promoted to a Subject Matter Expert over others who were more tenured at the company.- This role also afforded me the opportunity to teach and support others which I enjoyed doing. I not only provided on the floor coaching at a Global Care Center but also delivered classroom training on product knowledge, process, and provisioning and billing systems training. - I worked closely with Operations Managers to improve performance and development of Account Representatives via on the spot guidance and coaching, and assisting with complex customer issues.- I also worked with Process Engineers to help create technical job aids and process flows on order entry steps and circuit design. - This position also introduced me to User Acceptance Testing where I worked with Systems Developers to test enhancements to billing systems.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor’S Degree, Psychology