Lead enterprise talent development and implementation strategy including learning & development, leadership development, organizational development, succession planning and performance management.

Responsible for all talent development processes including Learning and Leadership Development, Talent Management and Organizational Development.Design and implement talent development initiatives for the holding company and collection of brands. This includes technical/functional training, leadership development, high potential development and succession planning processes. Also lead organizational development efforts including career pathing, skills-based marketplace development and technology implementation for various talent initiatives.

Led organizational development, learning & leadership development, succession planning, performance management, employee experience, employee relations, DEIB, talent acquisition and culture management for 2200+ global employees including APAC and EMEA. • Organizational Development: o Led talent assessment strategy for pre-hire selection and talent development leveraging Hogan Assessments, Predictive Index and 360-degree assessments linked to strategic talent planning o Led company values redefinition and competency model with creation of accompanying behaviors to integrate into our hiring, performance management, succession planning and engagement efforts o Led enterprise performance mangement process• Learning & Leadership Development: o Developed and executed front line, middle and exec mgr leadership development framework and programs o Partnered with HR and Operations to define leadership competencies by level o Led annual leadership meeting leader training and cascade process to embed expectations o Led company compliance training and reporting for HR, IT and Legal compliance topics• Employee Experience: o Implemented Employee Net Promoter Score with real time management dashboards and redesigned orientation and onboarding leveraging organizational change management plans• Diversity, Equity, Inclusion and Belonging (DEIB): o Created the enterprise Diversity, Equity, Inclusion and Belonging Strategy and first DEIB Council • Strategic HR Planning: o Led annual strategic planning process for HR setting next year and multi-year priorities o Managed Workday LMS (Learning Management System)• Talent Acquisition: o Redesigned and led talent acquisition team and increased new hires by 4X.

Developed employee and organizational capabilities to deliver the critical priorities of the business. Created a robust and diverse talent pipeline of ready now successors. Fostered a continuous learning culture and create supporting technology infrastructure.-Created front line leader program in sales, operations and call centers driving 800bps improvement in revenue and 2100bps reduction in leader attrition-Led annual enterprise leadership summit for Directors and above-Implemented Saba Learning Management System-Implemented LinkedIn Learning platform and developed custom learning paths for various business functions-Developed high-potential and female leader development programs to impove talent pipeline diversity-Implemented adaptive learning technology Customer Care business unit

Developed and delivered enterprise Talent Management strategy including organization effectiveness, strategic workforce planning, organizational development, talent assessment, performance management, succession planning, leadership development, and talent acquisition systems and processes. -Created career pathing structure for 20,000 employees that provided a career track from entry-level to Store Manager in 3 years. Increased retention by 4% and internal promotion rate by 12%.-Re-Organized Loss Prevention group resulting in reduced cost and increased alignment with business-Evolved enterprise talent and succession planning process to include critical role mapping and strategic talent planning increasing internal fill rate by 8% and high potential promotion rate by 5%-Implemented pre-hire assessment strategy to select talent that better aligned with new customer experience strategy. Implementation led to 2% increase in customer experience feedback scores and 9% retention increases.

Develop and execute strategic enterprise talent development plan for the Retail, Corporate, and Supply Chain workforce. Improve business results via talent strategies including organizational design and development, leadership development, talent management, succesion planning, change management and technical/functional training. -Led organizational effectiveness efforts in the embedment of a new company value across corporate, retail and supply chain including changes to performance management and succession processes, on-boarding, and leadership development to embed the value into the culture. Improved employee engagement by 3% -Implemented new Leadership Development program and high-potential programs that improved customer satisfaction scores by 5%, employee engagement 3%, associate retention by 6%, and doubled internal fill rate of key leadership positions-Saved $1M in program expense by redesigning retail leader training program and reinvesting savings into North American roll out of e-learning capabilities, learning management system (LMS), and assessment solutions-Saved $16M in operating expense across our corporate partners in the operations, supply chain, and merchandising organizations by implementing a Lean Six Sigma training program that was integrated into the annual strategic planning cycle

Led organizational effectiveness, training and development, and leadership development of corporate, retail and field based learning organization.

Led learning programs, leadership development and organizational development solutions across southeast region. Directed multi-site field based organization to support external business contracts and deliver on service level agreements, led start up and new site implementations.

Led training program development, delivery, and sustainment for customer facing initiatives in the Financial Services, sears.com, and Product&Services divisions. Training technology specialty in leveraging blended learning solutions.