Rush Order works for the most exciting and fastest growing physical product brands in the world. These brands entrust Rush Order with their product fulfillment along with offering a unique mix of solutions to help create an amazing customer experience.

Mixbook is the easy and fun way to make completely customizable photo books, cards, and calendars on the web – for free. With Mixbook, you aren’t limited to static pre-designed templates – our powerful design software gives you the freedom to lay out and design your creations to your heart’s content. We’ve dedicated ourselves to bringing you the best experience in creating photo products so that you can make keepsakes that truly reflect your vision. With Mixbook, you can truly Make It Yours.

The RealReal.com is the world's premier online luxury resale store. Offering authenticated, pre-owned, women's and men's designer brands including Chanel, Hermès, Manolo Blahnik, Gucci and Cartier - all at up to 90 percent off retail prices -The RealReal eliminates the uncertainty of purchasing luxury brands online and places the world of luxury at your fingertips.

At Spiraledge Inc., the mission was to help people live healthier lives through sports and fitness. The company is led by SwimOutlet.com, the largest online swim shop in North America. I was responsible for the customer experience through three major communication channels: phone, live chat, and email.• 2013 Stella Service - Elite• 2012 Bizrate Overall Rating - Outstanding• 2012 Reseller Ratings Review – ranked 9.5 out of 10• 2012 Epinions Overall Service Rating – ranked 4.5 out of 5• 2012 BBB Rating – A+

Dreams Retail, led by FansEdge.com is a top 200 e-retailer with a vast portfolio. They manage online stores for NFL teams, college programs, and individual professional athletes. I was in charge of the customer experience and responsible for the entire contact center operation. My main goal was to create a culture that lived and breathed exemplary service. • Recruited, trained, and managed the customer service and sales team• Created and refined several key metrics that led to improved processes/procedures• Selected an implemented key technology to support scalability and decrease operating costs• Worked with Engineering, Marketing and the Executive Team to improve the customer experience

Accountable for the daily operations of this privately owned business. I worked closely with the owner to improve buying, merchandising, and the customer experience.• Re-worked the stock room to maximize product on the sales floor and improve employee efficiency• Established inventory metrics that led to better in-stock and smarter buying practices• Initiated several marketing opportunities within the community to create brand awareness