Anthony Zaman Email & Phone Number

Mississauga, Ontario, Canada

 Auto, Home, Trucking, Business and Travel Insurance, According to client’s need and their requirements. Assist clients in Auto, Home, Commercial Insurance, Binders, Change forms, Liability and General insurance Processed applications, payments, corrections, endorsements, cancellations, Monitored Underwriter guideline Answering inbound and outbound sales calls and online leads, answer any questions while live on the bridge. Provided guidance on coverage options and recommend appropriate products and new business quotes. Worked with more than 15 big companies in GTA, Ontario and Alberta, We find best deals for Client’s need. Communicated with customers, employees and other individual to answer questions, explain informations Worked on Applied, Power Broker, Excel Sheet, Office 365 outlook, on Windows 11 and Exchange Server.

Burlington, Ontario, Canada

 Customer Service, Installation, Configuration, Troubleshooting, Deployment Migrations Windows 10 to 11. Microsoft Office certified, MCSA, MCSE, Excel Power Point, Access, Microsoft Word and MS Outlook. Designed and implemented business plan for early-stage home maintenance brokerage  Answer an average of 30 calls and emails each day, addressing customer inquiries, solving client problems. Created implementation process to address customer concerns and questions and Reporting Tool in Jira. Maintained consistently 95% customer service satisfaction ratings through quality control. Prepare proposals and presentations for clients, Talk to 3rd party vendors for their business requirements. Created spreadsheets in Excel to calculate revenue projections and ROI of outbound marketing campaign  Negotiating deal to raise $25K in angel investment; Secured and deepened connection with warm prospects

Detroit, Michigan, United States

C Generated new business through existing network, Market place, lead tracking tools and flyers distributions Identified and cater to clients’ changing insurance demands. Independent, ambitious, and Competitive. Developed productive working relationships with mechanic shops, car dealers and other business partners. Managed Leads and Provide quotes to prospective clients in a timely manner, Cross-sell within the portfolio Abled to Multitasking and generate leads from various resources. I am flexible to work from Office or Home. Prioritized building a quality book of business. Complete policy changes. Resolve client concerned. Self-Motivated and resourceful with a desire to learn new systems, software, applications and Processes. Developed and Maintained relationships with clients and Maintained accurate records of client information. Worked with large Insurance companies such as National General, American Reliable and Progressive Strong ability work hard within a team, Passion for interacting with clients, Customer relations and Persistent Trouble shooting, Hardware, Software, Motherboard, Laptop, WiFi, Hard drive, LCD and Network Card. Ticketing software like Service Now, Remedy, Incident, footprints, Log me In, Zoom, Skype and MS Teams.

Dallas, Texas, United States

 Understood customer needs and Providing them Insurance quotes, Handle Policy renewal and endorsements Assisted clients in Auto, Home, Business Insurance, Binders, Change forms, Liability and General Insurances Processed applications, payments, corrections, endorsements, cancellations, Monitored Underwriter guideline Answering inbound and outbound sales calls and online leads, answer any questions while live on the bridge. Provided guidance on coverage options and recommend appropriate products and new business quotes. Worked with many large Insurance companies including Foremost, Travelers, Geico, USAA and Nationwide Communicated with customers, employees and other individual to answer questions, explain informations Analyzed site traffic using Google Analytics to optimize pages with longest average session times with SEO.

Toronto, Ontario, Canada

 Onsite Field Technician, Replaced Motherboard, Keyboard, Touch Pad, LCD, Power Supply and HD. Resolved and troubles shoot user issues by telephone, bridges, walking, Skype IM and emails. Trouble Shoot end-user technology applications, Cisco Finesse, Jabber, Log me in and Remedy. Used VB Scripting Language to setup login, Install shield Packages, run those jobs successfully completed.

Bs. Bachelors In Computer Science: (Honors), Computer Science

Computer Science Degree

Mis, Computer Science Mcse, 3.6