• Developed and led the Product Operations function for the Marketing Solutions business unit (500 team members)• Led strategic business, process, and system initiatives to support external and internal stakeholders more effectively• Managed process for identifying improvement opportunities for existing products and services• Established go-to-market and operational readiness frameworks, in partnership with Product Marketing and Product Management, to manage revenue-impacting initiatives and ensure all teams (technical and non-technical) are enabled to support products and enhancements• Supervised the manager of the Brand Awareness (BA) team, responsible for implementing BA services and managing BA client accounts. Supervisor: Vice President, G5+LeaseLabs by RealPage

Supervised the Marketing Suite Operations team – responsible for the operational success of seven digital advertising services and four digital advertising teamsSupervisor: Vice President, LeaseLabs by RealPage

• Supervised the LeaseLabs by RealPage Business Operations team – responsible for leading and supporting more than 50 cross-functional projects each year, such as product launches, business platform implementations, and process improvements.• Developed and grew the LeaseLabs Business Operations team to a team of three (3) Operations Analysts in an 18-month period.• Developed, led, and executed the post-acquisition two-year integration plan, in collaboration with executive leadership, for aligning LeaseLabs and RealPage project implementation teams; consolidating internal platforms; and onboarding offshore teams.• Reduced the number of customer support requests resolved by teams other than Customer Support by 25%.• Improved entire LeaseLabs project management process for client projects as a leading member of a four-person team. This included: gathering, reporting, and analyzing client project data; redefining company roles and responsibilities; streamlining internal processes; and improving the project management software platform. • Led the integration of LeaseLabs onto the RealPage Salesforce customer relationship management (CRM) platform for all 10 LeaseLabs teams, consisting of 160 people.• Supported the Product Management team as the Operations advocate in developing and launching three new products in a five-month period.Supervisor: Vice President, LeaseLabs by RealPage

• Hired and supervised one full-time Technical Writer responsible for producing client-facing and internal content, such as technical documentation, process maps, how-to videos, and other visual aids. • Managed the companywide production and maintenance of technical documentation.• Planned and strategized with the executive team to develop and map the customer journey to create a consistent client experience.• Created a companywide internal help desk for team members to submit workflow, document, and process updates and requests to the Process Management team.Supervisor: Chief Operations Officer (COO)

• Spearheaded the companywide implementation of five platforms (Jira, Jira Service Desk, Confluence, Salesforce, and AskNicely) during a 10-month period, which included leading all-day trainings for all 141 company employees.• Planned and strategized with the Product Management team to launch the LeaseLabs Reputation Management product for 450 properties – centralizing clients’ ability to manage and update review site information and respond to reviews.• Established a companywide content style guide for internal and client-facing documentation.• Formalized company technical documentation and knowledge base standards.• Instituted companywide technical writing process and wrote process documentation for all 12 products and services.• Collaborated with all internal teams to produce 47 new and/or refined processes of varying complexities within a 12-month period.Supervisor: Chief Operations Officer (COO)