Anthony Diaz Email and Phone Number
I am a results-driven IT manager with over 25 years of progressive experience in managing IT infrastructure, service delivery, and operational efficiency. Expertise in overseeing IT operations, developing strategies for improved IT performance, and ensuring alignment with business goals. Skilled in leading cross-functional teams, managing budgets, and implementing ITIL best practices to enhance service delivery and customer satisfaction.I possess leadership, analytical, and problem-solving skills, enabling me to deliver exceptional service and propel organizational success. HIGHLIGHTS OF EXPERTISEInformation Technology Service Mgmt. (ITSM) / Information Security Mgmt. System (ISMS) / Governance, Risk, and Compliance (GRC) / Business Continuity Management & Disaster Recovery (BCP & DR) / IT Procurement and Contracts / IT Operations Management / Resource Management and Development / IT Innovations and Strategies / Financial Mgmt. (CAPEX & OPEX) / IT Projects Management / Customer Relationship Management / Vendor Management / Contracts Management / Service Desk Management / IT and Business Strategy / Continual Service Improvement SUCCESS STORIES • One of the prominent team members involved in rebuilding the IT Department at the Offset Program Bureau, with responsibilities including personnel recruitment, systems configuration, maintenance, and management. • Spearheaded the successful technology upgrade and office migration of Tawazun Economic Council from the previous location to the current headquarters without any business impact. • Led the implementation of the Tawazun Training Center Computer Laboratories by utilizing the existing hardware devices, resulting in significant cost savings by avoiding the purchase of expensive devices. • Part of the IT project team managed the transition from traditional servers to virtual machines, resulting in improved operational performance, system efficiency, cost reduction, and simplified management.IT PROJECTS• Service Desk Deployment and Configuration (ManageEngine and Ivanti/LANDesk)• Network and Server Monitoring Tool (WhatsUp Gold and ManageEngine OPManager)• Visitor Management System Development with Third-Party Provider• Physical Security Systems Upgrade (CCTV, Access Control, UVSS, PA System)• Network and Security Systems Upgrade• Server Virtualization• Virtual Desktop Infrastructure (VDI) Setup in the Computer Laboratory• Data Center Construction and Deployment • Avaya IP Telephony Deployment• Canon Network Printers Deployment
Mitacor
View- Website:
- mitacor.net
- Employees:
- 8
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Governance, Risk And Compliance ManagerMitacorAbu Dhabi, United Arab Emirates
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Technical And Business ConsultantMitacor Aug 2023 - PresentPhilippines• Develop and update company documents, including policies and procedures to ensure compliance with global standards.• Review and amend business contracts, agreements, and proposals to protect the company’s interest and ensure legal compliance.• Provide expert advice in the design and development of software applications to meet business needs.• Participate in online meetings and discussions with customers and business partners to strengthen relationships and address their needs.• Coordinate closely with the HR Team during the hiring and on-onboarding of new employees.• Stay updated with emerging technologies and propose innovative solutions to enhance the company’s competitive edge.• Review and analyze the organization’s annual budget and overall financial health.
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Acting It Manager - It OperationsTawazun Industrial Park Mar 2022 - Jul 2023Abu Dhabi, United Arab EmiratesOperational, Project Management, & GRC:• Oversaw day-to-day IT operations to support business needs, ensuring seamless functionality and compliance with internal policies and standards.• Ensured IT systems and infrastructures were validated and qualified according to established IT policies, procedures, and standards.• Engaged in firm-wide and departmental projects, providing Governance, Risk, and Compliance guidance and interpretation of relevant regulations, risks, and best practices.• Created and implemented policies, procedures, and training programs, ensuring effective communication and adopting new protocols.• Developed and monitored IT Strategies and Key Performance Indicators (KPIs) for the IT department, ensuring operational efficiency and goal achievement.• Managed IT contracts with clients and service providers, including Service Level Agreements and Annual Maintenance Contracts. Assets, Resource, and Capacity Management:• Managed and oversaw the operation, capacity, and performance of the Data Center.• Handled IT Assets procurement, management, and inventory, ensuring efficient resource allocation and utilization.• Ensure the availability and reliability of IT infrastructure and services to support business operations.• Developed comprehensive capacity plans and resource management strategies to meet business needs.• Recommended and implemented improvements and innovations and IT Systems to enhance performance and efficiency. Information Security Governance:• Ensured that the company information is secured in line with the business policies and requirements - Confidentiality, Integrity, and Availability.• Developed and updated the IT Risk register and action plans.• Implemented the IT Security Policies based on best practices and standards (ISO/IEC 27001).• Provided training and boosted employees awareness on Cyber Security. -
Senior Officer – It Infrastructure (Team Leader, It Operations)Tawazun Industrial Park May 2017 - Feb 2022Abu Dhabi, United Arab Emirates• Led the IT team in providing shared services to over ten companies, ensuring seamless IT support across various clients. • Oversaw daily IT operations to support business functions, focusing on maintaining the Confidentiality, Integrity, and Availability (CIA) of company information assets.• Directed and executed IT projects, ensuring adherence to scope, schedule, and budget constraints.• Prepared and managed the department's budget (CAPEX & OPEX), aligning expenditures with business profitability goals.• Formulated and implemented IT strategies that were in sync with the broader corporate strategies.• Established IT governance frameworks that aligned with business objectives and ensured regulatory compliance.• Supervised the IT team, recommended professional development opportunities, and fostered a culture of teamwork and motivation.• Ensured the IT department remained profitable and met monthly revenue targets.• Managed Service Level Agreements (SLAs), ensuring a productive and positive relationship with clients through effective service delivery.
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Asst. Manager, Infrastructure - It Dept.Tawazun Economic Council Jul 2011 - Apr 2017United Arab Emirates• Ensured the continuity, availability, and security of the Information Systems by implementing robust disaster recovery plans and redundancy measures.• Conducted comprehensive assessments of risk factors and developed detailed strategies and action plans to mitigate potential threats.• Developed and managed annual budgets (CAPEX/OPEX) for new and ongoing IT projects, ensuring all operations remained within established financial parameters.• Identified and enhanced processes by incorporating best practices and ITIL guidelines to improve efficiency and service delivery.• Managed IT projects, ensuring alignment with defined scope, duration, and budget constraints, delivering projects on time and within budget.• Recommended and planned system upgrades and capacity enhancements to support business continuity and scalability.• Supervised service desk operations, handling incidents, problems, service requests, and change management to ensure prompt and effective resolution.• Performed rigorous quality testing on new IT services to ensure they met continuity and security standards before deployment.• Led the recruitment process for IT department roles, building a skilled and cohesive team to support organizational objectives.• Engaged with stakeholders through regular meetings to analyze IT requirements and develop comprehensive implementation plans. -
Associate, Information ServicesOffset Program Bureau Jun 2008 - Jul 2011United Arab Emirates• Developed systems infrastructure plans aligned with the organization's strategic direction, technical context, and business needs, ensuring long-term scalability and performance.• Designed, constructed, tested, and deployed integrated network hardware and software solutions, enhancing operational efficiency and network reliability.• Provided technical leadership and coaching on network designs, platform sizing, infrastructure system design, and the application of new technologies and project management methodologies, fostering a culture of continuous improvement.• Conducted in-depth analysis of IT business requirements and proposed tailored solutions to address organizational needs, improving overall IT service delivery.• Collaborated with vendors and end-users to design and implement IT products and services, optimizing business processes and ensuring seamless integration with existing systems.
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Infrastructure AssociateInjazat Data Systems Jul 2005 - Jun 2008United Arab Emirates• Evaluated complex computer systems to identify and assess vulnerabilities and risks, ensuring robust protection measures were implemented.• Developed and administered comprehensive disaster recovery plans to maintain business continuity and mitigate potential disruptions.• Created, maintained, and enforced network security policies, continuously monitoring compliance to safeguard organizational assets.• Conducted thorough troubleshooting on various network issues, collaborating with internal teams and external partners to resolve complex problems efficiently.• Provided expert technical support and assistance to the business and its workforce, ensuring seamless operation of IT systems.• Implemented industry-leading IT standards and best practices within the workplace, enhancing overall system performance and security.
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Network Support AssistantOffset Program Bureau (Formerly Uae Offsets Group) Jul 2003 - Jun 2005United Arab Emirates• Supported the management and maintenance of Windows Servers and corporate network infrastructure.• Monitored computer system performance, promptly addressing, and resolving technical issues to minimize downtime.• Delivered technical support for hardware and software reconfigurations, enhancing functionality and customization.• Coordinated with vendors and suppliers to procure IT products and services, ensuring optimal support.• Managed IT assets and inventories, maintaining accurate records and ensuring efficient utilization.• Provided high-level end-user support both over the phone and on-premises, achieving a high rate of customer satisfaction.
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Computer Instructor/Co-OwnerAnrom Infomedia Dec 2001 - Dec 2002National Capital Region, Philippines• Conducted training for companies, universities, and municipalities on computer familiarization, hardware and software setup/configuration, troubleshooting, multimedia, networking, and internet.• Designed and implemented computer networks.• Trained full-time and part-time employees.• Examined new technologies and provided recommendations to clients.
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Systems AdministratorBell Internet Corporation Dec 1999 - Nov 2001National Capital Region, Philippines• Set up and configured servers in Windows and Linux platforms.• Responsible for maintaining servers, network, and desktop computers. • Supported more than one thousand internet dial-up users and numerous corporate accounts. • Conducted computer seminars in prestigious colleges, universities, and review centers. • Evaluated customer problems and proposed suitable solutions.
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Network EngineerTarget Asia Network Corporation Aug 1996 - Nov 1999National Capital Region, Philippines• Responsible for the configuration and maintenance of Internet Servers.• Managed the internet billing system and generated monthly bills for thousands of subscribers. • Conduct presentations and tutorials on corporate and individual accounts. • Coordinated with the consultant and participated in designing the franchise program and formulating marketing strategies.
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Field EngineerOptimum Technology Solutions Apr 1995 - Jul 1996Philippines• Performed troubleshooting in all computer-related problems. • Repaired defective computer parts and peripherals. • Facilitated network design, cabling, installation, and testing. • Provided in-house technical training to customers and clients.• Handled networking and computer system projects.
Anthony Diaz Education Details
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Philippine Christian UniversityBusiness Management -
Computer Engineering -
Computer Engineering
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Computer Engineering
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Computer Engineering
Frequently Asked Questions about Anthony Diaz
What company does Anthony Diaz work for?
Anthony Diaz works for Mitacor
What is Anthony Diaz's role at the current company?
Anthony Diaz's current role is Governance, Risk and Compliance Manager.
What schools did Anthony Diaz attend?
Anthony Diaz attended Philippine Christian University, Central Colleges Of The Philippines, Central Colleges Of The Philippines, Central Colleges Of The Philippines, Central Colleges Of The Philippines.
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