"Making reactors people want."

Public education has traditionally been underfunded, with countless stories of teachers paying out of their own pockets for school supplies. Villagr is a non-profit supporting Title 1 schools in the San Jose Unified School District with Adopt-an-Art-Class supply boxes. The board is a curated group of diverse educational and business leaders, who have been in key roles at startups, tech companies, and public education. We believe that education is the best tool in making a better society and a better world.

"twenty helps young adults navigate their twenties, personally and professionally. We offer 1:1 mentorship sessions, events, a Slack community, a job board, and an anonymous Q&A channel for career & life advice."

Specialized in the following areas:• Operations: HR, Accounting, Finance, IT, Facilities, Metrics, Productivity Tools• US Healthcare Nurses and Temporary Staffing Marketplaces• Startups, including Insurance, HR, Payroll, and IT tools• Customer Success• Personal FinanceExpert networks engaged with: AlphaSights, Atheneum, Blue Heron Research Partners, CleverX, Dialectica, GLG Insights, Guidepoint, proSapient, Silver Light Research, Zintro

The FriendShape app motivates and inspires users to get into shape through time-bound fitness challenges with small groups of friends. It combines elements of fantasy sports, fitness logging, and social networking. The vision of the product is to make it flexible, open, and accessible for many types of workouts.

"Co-Founded by Tom Brady, Michael Strahan and Gotham Chopra, Religion of Sports believes in the power of storytelling to show why sports matter around the world."• Scale the company infrastructure to grow the team size from 9 to 25• Collaborate with teams cross-functionally on ad-hoc priority projects involving finance, accounting, HR, operations, IT, facilities, video/audio production• Create and manage the employee experience (onboarding, benefits, culture, evaluation, development, offboarding)• Lead the marketing team of 5, to support the company's social media, newsletter, and website efforts• Support Series A fundraising efforts, including correspondence, with investors, slide decks, and Carta implementation and management• Identify and execute cost-savings measures to reduce on operational expenses by $30K+

"CareRev is a modern solution combining VMS technology with a smart matching system that bypasses agencies, and grants hospitals immediate access to local professionals - an evolution of the traditional staffing model, saving facilities time and money."• Built and led team of 8 reports, with responsibility for daily work flow, continuous mentoring, and delivery of both sides of the marketplace• Managed and supported CareRev’s largest customer, a healthcare facility that brings in $1.3M in annual revenue• Created and automated the customer success experience for 500+ ambulatory surgery centers bringing in $5.4M+ in annual revenue• Increased platform usage of existing users by 120%, and increase revenue from existing users by 33%• Provided product management to improve and enhance the service from a customer perspective• Worked with leadership team to develop KPIs and standard processes for customer onboarding, training, product improvement, accounting, service issues, escalations, and support• Handled financial operations including invoicing and payroll with facility and professional customers

• Created a social fitness app as an individual sole founder, including product management, engineering, operations

"Techstars is the worldwide network that helps entrepreneurs succeed"• Joined Avisare, a Techstars company, as Head of Customer Success• Create the pre-sales pilot and customer success playbooks, including processes for product feedback, executive business reviews, and training• Onboard first government clients, perform executive business reviews, and develop customer health and retention KPIs to identify expansion opportunities

"Appthority is a pioneer in enterprise mobile security and the leader in the Mobile Threat Defense category. The comprehensive Appthority Mobile Threat Protection (MTP) solution helps customers keep their data private and secure from mobile device, app and network threats."• Created and built the Customer Success program, transitioning from a strictly support post-sales model to a proactive customer engagement one• Manage the high-touch relationships of 40 customer accounts (including two Fortune 10) with retention at above 90%• Operate as the post-sales point-of-contact for onboarding, implementation, training, support, documentation, renewals• Increase adoption through quarterly business reviews, knowledge base articles, and use case development• Develop customer health metrics and KPIs to define business objectives and expansion opportunities• Collaborate with Product Management and Engineering to gather customer feedback, and improve the service

"Datameer is the only end-to-end big data analytics application for Hadoop designed to make big data simple for everyone. Companies of all sizes use Datameer to integrate, analyze and visualize all of their data to get new insights faster than ever."• Created the Customer Success Manager strategy playbook to standardize processes and engagements during the customer lifecycle• Manage the relationships of 23 enterprise and SMB customer accounts – with retention above 85%• Collaborate with Product Management, Engineering, Technical support teams to collect customer feedback, and evolve the software• Partner with sales directors and executives to save at-risk customer accounts, and with Marketing to create use case videos and testimonials• Provide Services support to help implement product, and train analysts and administrators

"Leading global network equipment designer, manufacturer, and retailer with $48.6B revenue"• People manager for 10 direct reports – new hires and interns – with responsibility for setting goals, coaching, and delivery of projects• Defined IT/HR career development partner program strategy with PMO team, achieving 90% client satisfaction rate• Planned and executed successful IT employee integration of 3 SMB (Insieme, Meraki, Composite), and 2 large businesses (NDS, Sourcefire) in less than 12 months ensuring operational readiness, including appropriate support models, and mobility, email, laptop transitions• Managed IT’s application vulnerability assessment service in partnership with Information Security, including client engagements• Designed user experience (UE) of B2B TelePresence service, and Cisco’s Instant Messaging pilot program, before scaling them to the global workforce• Execute on service initiatives and campaigns to increase pervasive TelePresence and video usage adoption by 680%• Formed and executed product lifecycle strategy project for Cisco’s tablet product – ordering, deploying, operationalizing, and supporting• Created and drove Voice of Customer user experience feedback program, increasing IT client experience and service satisfaction by 15%• Built web portal that provided IT productivity tips for diverse geographical and functional partners, which reduced IT cases by 10%• Served on communications approval board, defined a maturity model to evaluate IT communications, and generated 40 C-level company communications• Coordinated marketing and metrics of on-site IT support program and Roadshow events in Asia Pacific regions• Wrote 35 news articles translating technical IT concepts into non-technical terms for sales / partner enablement, making up 80% of news, and increasing content output by 38%. • Conducted 8 “Cisco Connected Workplace” Executive Briefing Center tours for customers with a 92% satisfaction score.

• Administered network, software, and technical support for over 100 City employees and 300 computers• Created city message system foundation for use of Telecommunication Device for the Deaf (TDD)• Managed over 300 computers / peripherals, and answered support calls with the ability to relate to end-users