Managing incoming customer support tickets, answering technical questions, troubleshooting basic problems, and escalating issues as appropriate.Documenting case resolutions, and curating IT knowledgebase, office how-to articles, and Standard Operating Procedures (SOPs).Maintaining, supporting, and delivering training on end-user (SaaS) software, computer hardware, audio-video, and general office equipment.Generally supporting office and facilities-related activities, including maintaining equipment, managing inventory, ordering supplies, coordinating with service providers, and serving as liaison with building management.Assisting with the onboarding of new employees, including technology training and office orientation.Assisting the IT operations team with enterprise systems administration and new technology implementations.Assisting the web development team with usability assessments, quality assurance, data entry, and general website support. Participating in product launch early-life-support activities to ensure a smooth service transition.Providing technical and logistical support for webcasts, virtual conferences, online meetings, and other distance-based programs; editing, posting, and maintaining recording archives.Providing technical and logistical support for meetings, conferences, and other in-person events.

Image Workstations to Windows 10 OS.Configure Workstations for deployment to end user.Deploy workstations to end users with positive attitude.Troubleshoot recent deployed workstations.Perceive any necessary need(s) to help aid in optimizing the image/configurating/deployment processes.Create practices and procedures that can aid in the deployment process.

Responsible for implementing and maintaining IT network systems that allowed for an up to date operating system for the company. • Applying prior knowledge to understand telecommunications, as I was responsible for improving data integrity, troubleshooting telecommunications, wiring and data equipment.• Diligently providing my services to other departments of the company to help with projects as well as learn these projects as I gained multi-task skills.• Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements.• Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use.• Establish service level agreements with end users.• Provides “ownership” of problem thru final resolution.• Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization’s network.• Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.• Assess, approve, and administer all equipment, hardware, and software upgrades.• Manage and ensure effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software. Responsible for on-site and off-site data centers.• Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on.• Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.