Anthony Troxell, Mba Email & Phone Number

Phoenix, Az, Us

Bloomington, Minnesota, Us

•Managing the item master data for NetSuite ERP system including item coding updates, item creation, UI enhancements, and process improvements•Developed and implemented a data governance process that reduces quoting time, minimizes errors, and improves financial reporting accuracy•Trained and mentoring an offshore team of SKU analysts, optimizing the efficiency of new item and change request processing•Moved manual reporting into Power BI dashboards to increase accessibility and comprehension of key business metrics

Bloomington, Minnesota, Us

•Created and maintained Salesforce dashboards to accurately track sales rep and sales campaign performance metrics •Resolved ServiceNow tickets for ad hoc report requests, data analyses, and user access issues to support the field sales team •Extracted leads from D&B Hoovers and loaded them into Salesforce, enabling ISR team to target high-quality prospects •Prepared weekly KPI reports on the ISR team for sales leadership, providing critical insights to guide decision-making

Maryland Heights, Missouri, Us

•Analyzed ServiceNow data to identify and resolve process bottlenecks, resulting in improved operational efficiency •Worked with leadership to establish KPIs and SLAs for the ServiceNow ticketing process, and implemented process improvement plans •Developed and maintained performance-tracking dashboards in ServiceNow and Power BI, ensuring effective performance management

Phoenix, Arizona, Us

•Provided weekly and monthly KPI reports on nationwide business units, root cause analyses of service failures, and ad hoc reporting requests to inform and guide operations leadership decisions•Worked cross-functionally to implement Salesforce enhancements for call center agents, leading to reduced average handle times, improved customer experience metrics, and increased employee satisfaction •Created and implemented new operational processes that improved operational KPIs and route efficiency, reduced call center volume, and increased NPS scores •Conducted site visits to high-priority business units to assess performance, find deficiencies, and develop actions plans for improvement •Led technology enhancement projects to improve customer experience, drive increased customer satisfaction, and reduce churn

Phoenix, Arizona, Us

•Created ad hoc dashboards and reports for sales verticals utilizing Salesforce, BI tools, and Excel; as well as reviewed and resolved tickets in ServiceNow.•Administered Salesforce, ensuring optimal usage and effectiveness for the Field Sales team.•Identified and loaded leads into Salesforce for ISRs using D&B Hoovers.•Prepared weekly ISR performance reports for Sales leadership team.

London, England, Gb

•Facilitated the transformation, loading, maintenance, and delivery of client data with a high-level of accuracy using SQL, Excel, and ETL tools•Performed detailed analyses to identify and correct clint record errors in the company database, ensuring data accuracy and integrity•Successfully managed relationships with over 130 client accounts by hosting weekly data calls and ensuring timely resolution of escalations to consistently meet SLAs

Master Of Business Administration - Mba, Business Analytics & Entrepreneurship And Strategic Innovation

Certificate In Business Analytics

Bachelor Of Science - Bs, Business Administration