As a customer service representative at ZenChef, my primary role is to assist restaurant owners and staff in effectively using our software to optimize their operations. I handle customer inquiries through various channels such as phone, email, and chat, providing fast and accurate responses to their questions and concerns.My daily tasks include troubleshooting technical issues, guiding customers through software features and offering solutions to optimize their workflow. In addition to… Show more As a customer service representative at ZenChef, my primary role is to assist restaurant owners and staff in effectively using our software to optimize their operations. I handle customer inquiries through various channels such as phone, email, and chat, providing fast and accurate responses to their questions and concerns.My daily tasks include troubleshooting technical issues, guiding customers through software features and offering solutions to optimize their workflow. In addition to that, I collaborate with the product development team to relay customer feedback, ensuring our software continually evolves to meet user needs. Show less

At ING, I worked remotely as a Consumer Lending Officer where I evaluated the financial health of loan applicants. This included analyzing their income, credit history and other relevant financial information.In addition to that, I had direct contact with customers on a daily basis to provide guidance throughout the process (via phone and e-mail), explaining the loan terms, conditions, and requirements. Troubleshooting problems and handling complaints in Salesforce was part of this… Show more At ING, I worked remotely as a Consumer Lending Officer where I evaluated the financial health of loan applicants. This included analyzing their income, credit history and other relevant financial information.In addition to that, I had direct contact with customers on a daily basis to provide guidance throughout the process (via phone and e-mail), explaining the loan terms, conditions, and requirements. Troubleshooting problems and handling complaints in Salesforce was part of this procedure as well. Show less